DoubleTree by Hilton Bucharest - Unirii Square

3A, Nerva Traian Street, 3rd District | Bucharest 031041  [SEE MAP]Bucharest  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Problem solvers

Oct 18th, 2020

I had the pleasure to experience the Hilton Doubletree Unirii Square in Bucharest as one of my very first hotel experience in Romania. The purpose was business combined with a surprise anniversary for my parents. At the check in weirdly enough my Maestro card did not work, however, Ana was very understanding and she even accommodated both rooms (my parents and I) with the best rooms in the hotel (personally a higher floor would be cool next time but I`m just picky that way). On my request and discretion, she also sent a bottle of house wine as a gift for my parents. Unfortunately, no cookies due to Covid19 regulations. :( The following day, the Government change some COVID19 rules applied upon restaurants and F&B outlets, therefore even though we were promised to have a full breakfast choice, to our shock we were given a quick-fix of a breakfast with all the necessities made by one other staff, Ionut. Being alone and having to fix everything, I expressed my preference for breakfast and my loyalty towards the company and I asked if it would be possible to make the breakfast a bit more complete by adding the juices and sweets from the mini-bar. Ionut being very friendly and understanding my point of view agreed to make our breakfast more enjoyable and I personally felt appreciated for my loyalty. With all the good experience, I decided to extend my stay. This procedure was hefty but Ionut stood by my side and helped me with all the information he knew and was as patient as humanly possible. Guess it was just a setting in my phone system. As my room was extended, the lovely ladies from housekeeping were as efficient and proficient as I would expect from a Hilton property. On our last day, my family and I encountered 2 lovely ladies (one at the bar which I forgot to ask her name and Cristina - from what I depict I think she might have been the Front Desk manager). These lovely ladies made our departure very pleasant and Cristina assured me that all is well and ready for my check-out (payment, rooms, departure time) - to my awe she surprised me with the minibar complimentary ( snacks and soft drinks) and I personally could not have been more happy! It was a good snack on the road, and up until this moment I am still munching on some of the (sweet) memories! Thank you once more guys, next time I come to Romania, expect my return to this property! All the best! Stay safe! Alex TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

The best place to sleep to

Feb 24th, 2020

When ever I can I do choose the Double tree. Is the best place where I can sleep and wake up relaxed. The breakfast is good. If your are lucky you can see the Casa Poporului lighted up. The location is few minutes away from the old city. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Convenient choice

Feb 17th, 2020

The location of the hotel is very convenient - only 20 minutes walking distance from the old town and the Parliament square. It offers also free parking and wi-fi. The breakfast was very good, offering also a healthy buffet and freshly squeezed juice. The ceiling is a bit low. The bathroom needed renovation. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

What a positive surprise!!!

Feb 1st, 2020

It wasn't my first choice, but arriving in the evening I've got a warm welcome on check-in - combined with a warm cookie: very delicious. Big surprise: had a rate with breakfast, but had to leave early (at the time breakfast starts). Without asking, they offered to organize an "early breakfast" (means, earlier entry to the restaurant). The next morning it was well prepared, and the waitress in the restaurant received me very warm-hearted. All of this was unexpected, but made me feel very welcomed and taken care of. What an experience! Thanks againg to all of you! This really makes the difference to comparable business hotels.... TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Good room in a central area

Jan 28th, 2020

The hotel is centrally located, the rooms are quite large, but they do not have balconies, because they have been integrated into the rooms. Clean and modern bathroom, good services. At the price paid by me it would have been good and a breakfast, even simple. Receptionist was helpful, especially at check-out. TRIPADVISOR.COM USER 

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