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at the DoubleTree by Hilton Claremont
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Training and Development Manager
Nov 12th, 2020
Hilton Honors member .No free WiFi at this location.Travel a lot for work always stay in Hilton’s.Called front desk and they wouldn’t even give me a promotional code .Only $5 dollars for WiFi but is it me or is service getting worse after COVID . TRIPADVISOR.COM USER
Doubtful they sanitized
Aug 30th, 2020
We arrived to find the door sealed with a sticker that announced the room had been sanitized by Lysol products, although the dirty towels hanging in the bathroom, the soap scum on the edge of the tub from the previous user’s bar of soap, and the hair in the bottom of the tub and in the shower curtain and genera dust everywhere told us differently. We brought our own wipes and cleaned every surface and asked for clean towels. Our other family member had to switch rooms two times a because hers had a pool of water on the bathroom floor from a broken sink, a fridge full of old food, makeup on bathroom mirrors, and hair everywhere, among other things, also showing that nothing has d been wiped down or checked. We’ve had rooms better cleaned before Covid, you’d think during Covid they’d actually clean them and take the extra steps they say they do. We passed a few housekeeping carts in the hallway and saw no Lysol products anywhere. Bring your own cleaners, wipes, and sanitizers. They did take care of the two people below us who where chain smoking in their room so the smoke smell in our room dissipated after some time. TRIPADVISOR.COM USER
The DoubleTree To Pick
Jun 24th, 2020
This was my second trip to the area in 2 years, I had picked a different Doubletree the last time because it was $20 or so per night cheaper the last time and decided to give this one a try. Very glad I did! This hotel has a boutique feel that other Doubletrees don't. It is in the quiet town of Claremont in the bustling Inland Empire part of Southern California, and like the town this hotel is an oasis of peace. The front desk was very communicative by email & text even before my stay. I really liked receiving texts which I could respond to on the move when it was not convenient to call while going through airport check-in, etc. I thought that was a nice touch. They even gave me an upgraded room all via text! I traveled there during the first reopening stages after the pandemic and you could see they were taking extra effort to clean and sanitize. There really isn't a bad room in the hotel, I got one of the pool view rooms coveted in other reviews but didn't feel like I needed it. Actually the outer facing rooms may offer more privacy. The pool is okay, not all that special but not bad either, good for a 1 hour dip. Trader Joe's is within walking distance which is a big plus. I also got a complimentary breakfast as a Hilton Honors member I guess which never happens. Anyway to wrap up, pick this hotel for a somewhat special feel. And not least thank you to the staff - Janine for good communication, Emma for being very helpful at check in. TRIPADVISOR.COM USER
Check into the ICU at Claremont Community Hospital Before Staying Here
Jun 22nd, 2020
In an effort to one up the Governor of California Hilton Doubletree Claremont requires not only social distancing but face masks anywhere (hallways, pool area, etc) on the property. Even though the governor has allowed gyms to be open Doubletree Claremont has decided to keep their’s closed. When l questioned this they told me it was “to protect our guests” ahhhh news flash Doubletree Claremont I DON’T NEED YOU TO PROTECT ME! Want housekeeping? You better tell them up front or they won’t do it (yep to protect their guests)... It seems to me they are using this “pandemic” as an excuse to cut services and save money. Before they do all of this they should just close until they can provide service e Hilton guests are use to receiving. The restaurant staff were incredible under ridiculous management imposed rules. This is a nice hotel and we have stayed here several times outside of this era we are in and always enjoyed our stay. This time though was terrible. Do yourself a favor stay somewhere else until Doubletree decides to provide the service they are charging you for! TRIPADVISOR.COM USER
Mar 16th, 2020
Went to this hotel for my brother's wedding and they did not disappoint. From the moment we booked to the time we checked out the staff was friendly, helpful and accommodating! I would definitely recommend the Double Tree in Claremont! TRIPADVISOR.COM USER
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