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at the DoubleTree by Hilton Cleveland - Independence
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Uncomfortable and Sketchy
Nov 20th, 2020
I usually love Hilton properties, but I will never stay in this particular hotel again. The elevator and hallways stank of weed and I honestly did not always feel safe. The service was awful. The staff refused to clean my room during my 7 night stay ("due to COVID"), failed to bring toilet paper when I asked for some, and was unable to quiet down some rather rambunctious guests who felt the need to party until 2:00am multiple nights. I would not recommend coming here for work or a vacation. TRIPADVISOR.COM USER
Oct 7th, 2020
We stayed there a number of years ago and it was great, never staying here again. I didn't see the reviews below before we went, it was a last minute booking due to a death in the family. Stains on the floor, smelled musty, marijuana smell all throughout the hallway on 1st and 2nd floors, despite an officer in the front lobby. Awoken at 3 am to people moving chairs outside my poolside door so they can smoke their joints and stink up our room (and this is nonsmoking). Despite signs on the walls that everyone must wear masks, we did not see it enforced at all; including the half-dressed young ladies going into a party on the floor. Told the front desk about everything, no reaction to no masks and as for the marijuana, she said the cops aren't doing anything about that at this time and the hotel can't enforce it unless we tell them a room number. I got an idea, how about having an employee or the officer you have sitting in the chair in the lobby walk around and break up the parties? Just a thought. TRIPADVISOR.COM USER
Sep 26th, 2020
This hotel did not live up to the Double Tree name. My husband and I were so disappointed. I usually read reviews prior to booking a hotel room but this was a last minute booking after we had to switch hotels from the Embassy Suites prior to our arrival to the state. My husband and I have stayed in Double Tree hotels in the past. Those experiences were much better than this one. Upon our arrival, there were 4 employees sitting right outside the front door on a break. They were eating and smoking cigarettes. We could smell the cigarette smoke before we got out of our vehicle. This hotel is in need of an update and deep cleaning. Our hotel room was very dusty. There was someone else's hair in the bathtub. The floor of the bathtub has a no slip grip that had set in dirt. I could go on and on but it isn't worth it. If we ever need to return to the Cleveland area, we will definitely not be staying at this hotel. TRIPADVISOR.COM USER
Smells like a party
Sep 21st, 2020
The 1st and 5th floor smell like a frat party at 2am. At least there is the security of having a police officer posted at front door. Room smelled like a skunk upon arrival. Front desk was nice and accommodating. Stayed in a DT in Jamestown, NY and had a 5 star experience and rated accordingly, not Cleveland though. TRIPADVISOR.COM USER
Dirty, dirty dirty - the WORST
Aug 31st, 2020
This place was filthy and not worthy of the Hilton brand. The lobby floor and hallway was dirty at check in. There are buckets sitting around to catch drips from the ceiling. The elevator was dirty with who-knows-what stuck to the floor. Our room: the carpet did not appear to have been swept before we got in the room and it was clear it hadn't been swept properly in a long, LONG time. (Dust bunnies along the edges and in the corners.) The toilet seat was broken. Hair in the tub. Our hand towel was filthy and must have been left from the previous guest, even though it was folded neatly. As soon as we tried to pull it off the holder, the holder broke and fell to the floor. Only one full-size bath towel in the room. Large, noticeable stains on the carpet. Most likely the WORST Hilton property we have ever stayed at. Can't believe we wasted points on this dump. TRIPADVISOR.COM USER
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