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at the DoubleTree by Hilton Cleveland Downtown - Lakeside
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1st and Last Time Here...
Sep 14th, 2020
I choose Hilton as my first preference when I travel. There are many hotels selections but I intentionally select Hilton brand hotel. Let me start by saying, the check in process and staff was amazing. The attendant was kind, welcoming, personable and informative about the hotel and local area. The concern I have is in two areas; cleanliness and amenities. Cleanliness: the room was less than acceptable with regarding to being clean. Especially since we are in a covid climate. There was visible long hair on and in the sink and around the toilet. There was also small collections of ants in the corners of the bathroom and along the base trim of the room. The sheet, especially the middle comfortable sheet, needs to be thrown away. It’s dingy in color and gives the appearance of not be clean. Amenities: after checking in, I learned the cable tv was out 🤦🏽♂️. It’s football Sunday - In a pandemic and I’m left to watch any form of television on my mobile device. The the morning, I woke up to the internet being out. Considering I’m only staying for 2 nights, and I have a colleague staying at the hotel at my request, I will endure my last night here and vow never to return. This hotel could benefit from a deep deep clean. TRIPADVISOR.COM USER
Overall - miserable and restless night
Aug 28th, 2020
Good rate on a room, clean, updated, nice selection of channels on TV, Kind, courteous and responsive staff, greeted upon entrance by cleaning staff, made my day.. Comfortable bed, but unable to sleep. My room was next door to elevator and ice machine, lots of slamming doors and banging, not sure if it was elevator door or unruly guests. Air conditioner very loud and made lots of unusual noise when it shut off, like a screaming howling echo. Heard a couple pops outside, not sure if gun shots. And of course lots of motorcycle noise which is standard for downtown Cleveland on the weekends There wont be a next time for me, but for potential customers I would make sure to get a room away from the elevators. TRIPADVISOR.COM USER
Very clean and great location
Aug 11th, 2020
So impressed with the cleaning procedures at this hotel. Our room had a seal that we had to break when we opnened the door. The hotel was very close to the Rock and Roll Hall of Fame. We opted to pay for parking and leave our car there while we did the HOF, but honestly, it's probably cheaper to park on the street over night, and then park for less money closer to the HOF. TRIPADVISOR.COM USER
I am a frequent traveler, but no longer to a Doubletree...
Aug 10th, 2020
Room very dusty. Glass surfaces smeary. Leaking A/C unit so carpet saturated and the A/C ran at one temp (too cold!) no matter any adjustment we tried. We reported to front desk and no one came in the two days/nights we were there to address the issue... bound to be mold/mildew development. No mention of what services, if any, were altered due to COVID. Even considering restrictions nowadays, we weren't offered fresh towels, 2nd morning coffee (paper) cups, trash removal, or plastic cup replacements. Front desk staff unfriendly and sullen. Went up and down elevator 3x until got a key that would work. Never a "I'm sorry for your inconvenience" ... No mention by staff where to go for the coffee and small breakfast offering in place of our "free breakfast". TRIPADVISOR.COM USER
Very good would absolutely stay again
Aug 2nd, 2020
Of the 4 star hotels, this is one of the best. Clean rooms with a fridge. HBO & HBO2 along with ESPN, ESPN 2, Ohio sports station, and a good assortment of cable channels. Decent WiFi, and the business area was accessible to work not to bother the others in your room. Good supply of outlets and beds are nice. In room safe that you set the code/lock for. Excellent location near the Rock n’ Roll HOF. Can walk to HOF and Lake Erie and through out downtown area, plenty of restaurants, even during Covid. The hotel takes Covid seriously as most of the guests. TRIPADVISOR.COM USER
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