DoubleTree by Hilton Denver - Westminster

Never again

Aug 18th, 2019

I am a diamond and my wife is a gold and our requests for normal things like a properly functioning TV and daily maid service were ignored. Worse the front desk was condescending after they failed to remedy the problems and we asked a second and third time. The place is running down. The pool is never in working order and you never see anyone working on it. I stayed here last year and there was a better manager who put us in a good room, but the pool was not working then either. The light in the bathroom was either out or blinking. The elevator arrival door open bells did not all work. There was no diamond parking. The only plus was the restaurant and bar service was excellent. TRIPADVISOR.COM USER 

Under renovation

Aug 12th, 2019

A nice hotel, but under renovation. The pool was drained and one of the elevators was out of order. The pantry was understocked. The staff was friendly and the room comfortable. Lights in the parking lot did not work. TRIPADVISOR.COM USER 

Don't waste your money.

Aug 11th, 2019

Paid for a mountain view, got a bottom floor parking lot view. Parking was terrible and front desk check-in was rude, lobby stunk like an open sewer - I'm a Hilton Honors and I would not recommend staying at this hotel. TRIPADVISOR.COM USER 

Think of it as a motel and you'll be OK

Aug 7th, 2019

A very mediocre hotel. Actually, the worst Doubletree I've stayed in. Room service never answers the phone. On four occasions over 4 days I tried ordering 5 meals but was only able to place two orders. This morning I spent 20 minutes calling, being on hold, calling Guest Services who said he'd get them to answer, etc. all to no avail. The two meals I did were passable at best. Rooms are very noisy because of the proximity to the highway. Elevators (those that aren't out of order) are very slow. It took well over 5' one morning to get an elevator on the sixth floor. Bed was ok but pillows seem squished down from too many years of use. Guest room was clean and functional. The clock in the room wasn't plugged in when I arrived and housekeeping never took the effort to fix that, which isn't really a problem but indicates a lack of care that employees seem to have here. For example, in other hotels when room service can't answer call, a front desk person usually writes down the order and walks it to the restaurant. That wasn't an option here. Sadly, I'll be back because my company has events scheduled here but I'm checking out early on this trip and will commute here from elsewhere. Think of it as a motell--no functionalities, just a bed--and you'll be ok. TRIPADVISOR.COM USER 

Not worth it

Jul 31st, 2019

This review is based on the hotel itself, not the staff. When we got here, there parking lot was a mess due to construction, and made the outside look really ghetto. Once inside, it was a lot nicer than the outside, but soon realized the pool was out of commission, which was a huge disappointment. They did however offer us passes to the city pool, located about 10 minutes down the road. The room was a huge disappointment. Bathroom very small, pillows are for toddlers, and the water pressure in the shower was terrible. The price we paid for this room is not worth the money. If I could do this again, I would book at another hotel. TRIPADVISOR.COM USER