DoubleTree by Hilton Hotel Cleveland - Westlake

1100 Crocker Road | Westlake, OH 44145-1033  [SEE MAP]Westlake, OH  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3

Below the standards of Doubletree

Oct 15th, 2020

Experience was adequate, but not what I have come to expect from this brand or Hilton in general. As other reviews have mentioned, the building is overrun with children, however I did not have any specific noise issues (possibly due to my corner room). Room itself was clean, but very worn and the safe did not function. Shower curtain was not sized properly for the tub resulting in a mess no matter how hard you tried. An acceptable stay for a Comfort or Quality inn, but well below the Doubletree brand. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

A/c units not working properly, hotel is tired

Sep 28th, 2020

I had high hopes. My husband got me a room for some R&R after just having baby #3 and having two toddler at home while he is deployed overseas for the better part of 2020. This was my first time away by myself for all of 2020. The pool and hot tub were closed (ok, bummer, but not the end of the world). No breakfast. Again, big bummer, as I would LOVE breakfast in bed. I was upgraded to a suite (518) thanks for my husband being a diamond member. I didn't turn on the AC until I curled up in bed around 10pm and it was SO, SO LOUD. Like small jackhammer, unable to sleep loud. Finally by 1230pm I couldn't take it anymore and called to get another room. I was moved to 523, which had a quieter AC unit BUT it didn't work properly. It was 77 degrees when I walked in despite being set to 70. Despite being exhausted and this was supposed to be my big night off from the kids, I didn't fall asleep until after 2. Talk about a waste of time and money. I was nothing but frustrated by the morning. The only saving grace was the front desk staff was very nice. But we will never be back and suggest you stay away. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Nice room, friendly staff

Sep 16th, 2020

The room was clean and had nice comfy beds. Everything worked great. Much better than I was expecting for the price I paid. Our room opened right up next to the pool. I was concerned about noise with being so close to the pool area but it was quiet all night long. I did get a fright when taking a shower. First, a big ugly black bug makes me jump out of the shower screaming with shampoo still in. After he washes down the drain, a spider decides to drop in on my shower. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Ok, it’s not the Ritz

Sep 7th, 2020

I stayed here one night on my own. After reading so many bad reviews, I basically panicked. It really wasn’t as bad as all that. My room was clean and comfortable (except a little bit of mold in the shower). I was put right around the corner from the front desk on the pool. I thought, if it gets loud, I’ll ask to move. It was fine. That said, I did Run the fan all night to block out noise (and then I was cold). Front desk was nice. Cookie was yummy. There was a police presence in the parking lot after dark which I appreciated. It was fine for the $ I spent. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Hotel with NO HOUSEKEEPING OR HOT WATER but charges full fare, NO REFUND!!!!!!

Sep 6th, 2020

Oh my god! Taking the time to write this in an attempt to prevent anyone from falling into this people´s property. First of all one day after we registered for our 5 night stay we learned that "because of Covid" and "for our safety" they do not offer Housekeeping!!! And for the first 24 hrs also NO Hot Water. I tried being as nice as I could but they even denied removing the trash from my room. Of course I am trying to get out of here but they wont give me a refund saying that, those are the owners instructions!!! I am sure none of this hotel's personnel, starting with the Owner(s) know anything about the Hilton´s story or the first thing about hospitality! JUST WANTED TO WARN YOU, STAY AWAY FROM THE DoubleTree by Hilton Hotel Cleveland OHIO US!!! Left One Star because there is no "Cero Star Rating". I will upload some pics of the messy hotel tomorrow. TRIPADVISOR.COM USER 

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