DoubleTree by Hilton Hotel Detroit - Dearborn

5801 Southfield Expressway | Detroit, MI 48228-3885  [SEE MAP]Detroit, MI  [SEE ADDRESS]
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Courtesy of DoubleTree by Hilton Hotel Detroit - Dearborn

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Guest Reviews

TripAdvisor Traveler Rating 5

Amazing TEAM staff

Aug 20th, 2019

Our week long gathering was filled with so many events that the entire staff was busy rearranging chairs, setting up rooms and organizing meals. Mimi Sion has an amazing team of energetic workers. Zach helped with all the electronics, moved hundreds of tables and chairs and served at the banquet on Friday night! He was everywhere doing so many things. His coworker Ian was right there working along side and nothing was too much to ask of them. This team made our event a success! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Too many issues to write

Aug 20th, 2019

Too many issues to write, housekeeping is awful and the staff is completely aloof. I had to to contact front desk far too often to get towels, washcloths and request housekeeping. Housekeeping walk in on me round 3pm as I was getting dressed and they were accompanied by a male guest. I assume they booked the room twice. The toilet handle was broken and I had to change my own linens : / TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Weeklong Worldwide Auto Convention

Aug 16th, 2019

The Hotel and Staff were amazing. They were caring & accommodating. Mimi is so much more then a sales person, she is a friend, knowledgeable and will never say no, but we will do it! She was with us to see everything through as well as pitching in to help her staff whenever they needed her. She is a valuable asset to the DoubleTree and all who come in contact with her! Front Desk Danielle, Rylan, Ali, Jose, Andrea, Jailene, & Ava took excellent care of our attendees with cookies, questions and all requests! We invaded their beautiful hotel with over 800+ people, and they handled us with grace and ease! We transformed their lobby and Great Room into a fashion show where Clara Ford was there to invite us all to her garden. The lobby area was once again used to race our Hubley cars. I cannot say enough about the Pam and her staff.. Courtney, Andre, Joe, Layton, DeShaw, Dewan, Jazz, Darnell, Shelly, Joselyn, Jasmine, who took care of us as if we were family. A special shout out to Zack and Ian who managed the AV and requests like pros they are. Every activity was met including a Ice Cream Social of 600 people on their lovely patio! The 350 person banquet was delicious and graciously served. Chefs Robert and Richie and their staff gave us a breakfast and dinner buffet each night to help keep us in line to make all of our activities. The food was delicious and well presented. It was delightful and different each day. A special concession was also put on the patio to accommodate the beautiful weather and outdoor activities.Their staff of Nancy, Cheryl, Michelle, Rachelle, Beth, Abby, Mariam, Erica, Rebecca, Andrea, Amanda, Ericka, Hugh and Will, greeted us as we entered the restaurant and worked amazingly to take care of the crowds. John in maintenance accommodated us with a special request to get our autos into the ballroom for judging. Latta & staff in security watched over our cars as if they were their own. Maynk the Assistant manager, checked on us constantly to make sure we were happy and accommodated. We were all very sad to leave, but so many of our attendees commented that this was the best convention they have been to in so many years. We were supposed to hold our event at the now condemned Edward Hotel, but we were so blessed that we had to change and find the DoubleTree! You will not go wrong with this friendly and dedicated staff!! Thank you all!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great place to stay.

Aug 16th, 2019

The food was good, breakfast was surprising, much better than other places. Dinner was a bit pricey, but the service was good. All the staff at the hotel were friendly and courteous and were able to answer all questions for out-of-towners. Room was clean, a little worn though, the air conditioner was very loud and didn't cool the room enough for me. (a glacier wouldn't be cool enough, so there it that, lol). We will go back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good stay

Aug 15th, 2019

We stayed for a conference at the hotel for a week. Overall, it's clean. The staff is friendly. Room amenities are nice. The gym had the basics and enough for me to get in a decent work out every morning (treadmills, ellipticals, 1 bike, and free weights. The hot tubs and indoor pool are a little dated but completely adequate. We attended a banquet one night at the hotel and a server accidently poured prime rib grease on my husband's shirt. The hotel didn't hesitate to reasonably compensate us for the shirt. My only complaints would be that the pillows are all down pillows and squish to nothing, so if you're used to a memory foam or firmer pillow, they're miserable. Another complaint is one day our room as of 5pm still hadn't been cleaned for the day (at that time, we were in for the day, so our room never got cleaned). Overall, I'd say the hotel is a little pricey for the value but we had a nice stay. TRIPADVISOR.COM USER 

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