DoubleTree by Hilton Hotel Hartford - Bradley Airport

16 Ella T. Grasso Turnpike | Windsor Locks, CT 06096-1015  [SEE MAP]Windsor Locks, CT  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Moldy bathroom, rude staff

Nov 12th, 2019

I am very shocked that Hilton carries this hotel under their name. Hilton is the hotel I use for everything. The staff at the front desk was rude and were only interested in serving the airline crew. Went to them about the very moldy tile and shower head and they could have cared less, had to ask for a manger 3 times and Kept being told there was not one on site until the next morning. Jodain at the front desk should not be allowed to speak to guests with the attitude she had. The only bright spot was Suzy at the bar, they could all learn a thing or two from her on the customer service industry. Management credited 50.00 thinking that will solve all of the many issues we had with this stay! safe stopped working and we had to stay an extra hour while they tried to break into it! stay at the Hampton or homewood suites and avoid this dirty hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Left something to be desired

Nov 11th, 2019

We chose this hotel due to proximity to the airport, as we were in town for one day, two nights. We were somewhat disappointed by the cleanliness of the room; we found some black sludge in the shower and the vents all had extreme dust build up. We also found debris on the floor - I don't think they would have been there had someone vacuumed. Also, we did not receive new towels or a mid day clean during our stay. There was also no turn down service or even a cursory sweep of the room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointed

Nov 9th, 2019

Diamond member. Stayed 4 nights on business. Should have stayed at Hampton instead. No upgrade at check on, no bottled water. Bathroom vent filthy , show curtain dirty, door hinges rusted out. Second day kitchen was not working, no hot breakfast. No nuts of any kind (usually a bad sign). Late checkout no later than 2pm. Not what you would expect from a Doubletree. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not an airport hotel

Nov 5th, 2019

Although this hotel is conveniently close to Bradley Airport, and the free shuttle runs 24 hours/day, they don’t offer free parking while away.. charge $10/day extra to keep a car there. But on the plus side, their beds are the best! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

1 night before flight near airport

Oct 25th, 2019

A group of 9 travelling together met at hotel near airport for our trip. Accomodations were great. Restaurant staff a little slow. Our shuttle bus driver was awesome and a lot of fun! Would stay here again ad it is conveniently located near airport. TRIPADVISOR.COM USER 

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