DoubleTree by Hilton Hotel London - Hyde Park

150 Bayswater Road | London, ENG W2 4RT  [SEE MAP]London, ENG  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Great value per money and customer service

Jul 28th, 2020

Being here 3 nights already and I totally recommend this hotel. Right next to Park and Notting Hill plus customer service is amazing; everyone (both men and the girl at front desk) always go above and beyond to ensure that, despite the unusual time (read: covid) the guest experience is still great. The cleaning and PPE facilities around the hotel are on point and the bed is comfortable. The king room has a decent size with space for 2 suitcases. Very good value for money if you are an Hilton Honors member. The only thing that is not too good (but always on time) is breakfast, currently a packed one due to covid. No freshly cooked option, not even for room service. Giving 5* anyway as I wasn’t expecting an amazing one anyway TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

You can’t fault the staff or location

Jul 26th, 2020

The location is great. Three choices of tube stations nearby and loads of shops and restaurants nearby, plus food delivery to the hotel is easy - this was very helpful during the coronavirus pandemic as the bar/restaurant was closed. The staff here are a credit to the hotel, but at times the hotel feels it is lacking in finishing touches - old toilets, baths and beds. We got moved rooms as the air con wasn’t working and the guy who helped us was really good. I’d stay here again for location and staff but the rooms are small and aren’t all that. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Okay for the price. Doesn’t feel 4*

Jul 24th, 2020

I paid around £75 for one night in this hotel. The staff were extremely friendly and the hotel reception was extremely clean. The rooms were also clean and tidy. For a 4* hotel the rooms are extremely small. Not very spacious and with two people you often are getting in each others way. If I paid any more than the price stated above I would be a little disappointed. Good location, Hyde Park directly opposite and the tube station isn’t too far away. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent service for afternoon tea - especially by Aziah

Jul 19th, 2020

I had afternoon tea today. The staff were really good. All of them, especially the lady and Aziah who was a clear communicator and displayed leadership skills. Great customer service. We sat outside. Had a few teas and coffees, as well as mixture of sandwiches, scones, cakes and macarons. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Location, Safety and Class

May 13th, 2020

Hello All, We made this lovely establishment our Home Base for our London leg of our summer in the UK. We were not disappointed. We spent 5 nights here and found the location epic for dining, the mall, Whole Foods, the Palace, The Park, and a short cab ride to Big Ben and Buckingham. Our family felt safe and pampered. Thank you to all the staff. TRIPADVISOR.COM USER 

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