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at the DoubleTree by Hilton Hotel London - Westminster
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Issues with deposit refund
Apr 9th, 2020
My boyfriend and I went on a trip to London in the beginning of March. The hotel room had ok standard although the shower was a bit gross with a dirty drain. The service was also ok, however, we have experienced better. The food was overpriced and tasteless. In addition, we paid a security deposit when we arrived, and I know it can take some time before we would get it back so I asked which card would be the best. The receptionist responded credit card and stated that we would get it back within a week. It has now been over a month since we checked out and we have still not received it. We have been in contact by email and by phone, but they always push the problem onwards to someone else. This has made our stay at the hotel more of an issue rather than pleasure. We have experienced that none of the employees at the customer service nor the reception at the hotel takes our issue seriously. We do know that it would be delayed by some time due to the COV-19 situation, however, one month is way too long to get a deposit back. However, the Corona situation did not get at its worst a week after our stay - meaning that they have had plenty of time to refund our deposit. Do not recommend to stay at this hotel if you are a fan of easy chek-outs. TRIPADVISOR.COM USER
Apr 7th, 2020
Would definitely recommend. Stayed on 2 separate occasions when we used London as a base during a UK driving holiday. Friendly and attentive staff and a brilliant location. Rooms were good, breakfast was awesome although you pay separately for the privilege. The bar had a good ambience. Would stay again. TRIPADVISOR.COM USER
Well located modern property in the Hilton chain.
Apr 5th, 2020
Well trained staff manned reception and made the line in a busy check in period move swiftly. Room (booked by my client) was a little smaller than I'd have liked but it was well equipped. Excellent office chair! Good bedding and pillows and reasonable toiletries. TRIPADVISOR.COM USER
Central location, nice staff
Mar 28th, 2020
Stayed here a few times, nice central location. Next to The Thames river, short walk to the tube station, Parliament Square and Big Ben/Westminster Bridge. Great English breakfast in the restaurant each morning with good service, make sure you pay the extra when booking to include the breakfast, well worth it and far less expensive. TRIPADVISOR.COM USER
Hygiene awareness of restaurant kitchen staff needs improvement
Mar 28th, 2020
We stayed at the hotel for 3 nights. and Paid an one extra breakfast. The next morning, we eat the buffet breakfast at the restaurant below the ground floor, well...which is a normal English breakfast. but How did the kitchen staff supplement the Sausage? by hand.....Plenty of cooked 'sausage Offload to Holding Furnace Buffer from his food basin in the kitchen. I think this is very unhygienic, at this time "COVID-19" we use pliers, but their employees fast refill this food with their hand. TRIPADVISOR.COM USER
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