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at the DoubleTree by Hilton Hotel Melbourne - Flinders Street
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Terrible booking experience...
Dec 12th, 2020
I booked a room at the Hilton today and had a terrible experience with Hilton from start to finish. I found online an aggreged resellers and an attractive rate through them. As I often do I rang the hotel to see if they could match or better the rate. They also advertised A RATE MATCH GUARANTEE, which turned out to be false. Hotels usually match or better rates as they see value in a direct relationship with the guest and also they can capture data which, in this day and age, has value. I called the number on their website and was put through to an overseas call centre. I waited for a long time to connect and then made my request and was then put on hold for a long time while it was referred up for approval. All this took significant time. I was then told they could not match the rate, contrary to what hotels always do, and what the woman in the call centre advised she would do. They also required me to join the Hilton Honours club to get me down to within $20 of the cheaper rate. This whole experience has now lost me significant time and all for nothing. I am very dissatisfied with the customer booking experience. I have tried to find a better number or email or something so I can make my comments directly, but this is not availble. I would welcome a manager, or someone, contacting me via responding to this review with a number or email, and we can then hopefully turn this situation around by way of re-crediting the $20 overcharge, or offering me an upgrade or breakfast. Given the wasted time on this matter so far this would be the least that should occur by way of some kind of compensation... TRIPADVISOR.COM USER
Great place and location.
Dec 4th, 2020
Check in took a little longer but due to covid tou have to expect this. Ana at reception was very friendly and helpful, the complimentary cookie was the best thing since sliced bread. I had a room facing Flinders St Station and yes there is a bit of traffic noise but 5he views make up for it. Bed is comfy and room has everything you need dor a short stay. Well worth the stay.. TRIPADVISOR.COM USER
True Passions of Hospitality
Nov 2nd, 2020
DTHI Melbourne have impressed me from my very first day of checked in to the last minute of checked out, I don’t know how would I thank you to them in a return of this every efforts and every little details of making me feel the most comfortable and warmest welcoming I’ve ever stayed with Hilton around the world. Thank you to Khun Paige and her team for made this unforgettable experience. DTHI Melbourne Flinders st is just the perfect place for your stay in Melbourne CBD with affordable prices and wellness cares during this COVID-19 outbreaks. I already looking forward to returning back to stay with them again for a future stays. ... from your little Thai girl who was stuck in the first lockdown Melbourne. TRIPADVISOR.COM USER
Always Hilton :)
Sep 14th, 2020
Great location with easy access to many areas, for the Rooms, you need to get higher floor to see the areas around you, some rooms without windows and tight so you will not be there except for sleeping, the best is the one with the balcony, much more important is the best team are working there , very nice and welcoming TRIPADVISOR.COM USER
Good location, great concierge
Jul 27th, 2020
Stayed a couple of days in the hotel when we were doing a tour in Australia. Location was excellent. The staff at breakfast were very attentive and really made you feel welcome. As a Diamond member they also offered various free drinks at the bar which was greatly appreciated. The concierge was instrumental in planning our trips and made sure we made the most of our time in Melbourne. TRIPADVISOR.COM USER
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