DoubleTree by Hilton Hotel New York City - Financial District

8 Stone Street | New York, NY 10004-2202  [SEE MAP]New York, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Miserable policies during a time where we all need a little humanity

Jun 1st, 2020

1)Early checkin (an hr) costs 30 dollars. 2)Checkout is at 11, 11:20 you will be charged another nights stay 3)a microwaveable dinner when nothing else is open is 10 dollars 4)they still charge the resort fee despite having poor internet, zero amenities, and everything is shut down. 5) there is zero staff to help with anything 6) feel like they are trying to take us for everything we've got when the whole deal is that we are here because we can't afford anything else at a time when people are close to being on the street... I will not be using hilton anymore. Im disgusted. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

It's all about location.

Mar 11th, 2020

Tiny everything here. Small rooms, no bathroom counter space, small walkways and very slow elevator service for 44 floors. Only 2. took the stairs a couple times from the 15th floor because I didn't have time to wait any longer. On site restaurant will cost you $30 per person for a breakfast buffet that's worth maybe $15. Location is good but I will not be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great experience

Mar 10th, 2020

I visit New York at least twice a year and I have to say I will be staying at this Doubletree from now on. I have to say I've had a great experience even with the fact that the elevators are a little slow. I have to applaud the front desk team. They are spectacular particularly Elijah and Marcus. They were so friendly and helpful when I checked in. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Staff Make A Difference

Mar 6th, 2020

This was my 14th hotel stay in 2020. I've been to various hotel chains based on the city/state and its proximity to my meetings. The service provided at this hotel was superior and unforgettable. Upon arrival, my business colleague was checked in by Tina and I was checked in by Davedena. Both ladies were rather personable and professional. Davedena addressed me by my name and thanked me for being a Hilton Honors member. These things make a difference. Additionally, I appreciated the offer of a cookie and two bottles of water after a plane ride and meetings. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Staff

Mar 6th, 2020

This hotel is located in the business district and is a few steps away from great restaurants. The front desk staff were personable and attentive. I felt like a person rather than a number. As a business traveler, I see many front desk staff. This team was superior. TRIPADVISOR.COM USER 

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