DoubleTree by Hilton Hotel Salt Lake City Airport

5151 Wiley Post Way | Salt Lake City, UT 84116-2832  [SEE MAP]Salt Lake City, UT  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Wonderful Accommodations and food

May 14th, 2020

Our flight was cancelled and we made reservations here quickly. The bar and restaurant had great dinner and drinks. The room was beautiful facing a park. In the morning the breakfast was great and had so much fresh options. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great room, good location

Mar 29th, 2020

Room was spacious, very clean and comfortable. Not a far drive from the city. Breakfast was really good and they surprisingly offered several different hot sauces for the eggs. It's not everyday you see that. Drinks at the bar were good. One of the beers offered was called "Polygamy Porter" HA! I wish some of the other hotels we stayed at on our trip were this nice! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Poor Service /Good Hotel

Mar 5th, 2020

The hotel it self is nice, but staff was not good at all. Got to the hotel at 1pm to be told no rooms available yet and I can check in at 3pm. The hotel offers a shuttle to the airport only. I've stayed at other locations that will take you a 3 mile radius. I ate at their restaurant which food was great, waiter had to many tables to help. I had to ask him multiple times for the cheese & peppers for my pizza. He also forgot our dessert order and had to remind him again. My mom ordered a soda and water. She asked for the soda to go and he brings her a cup that had some type of food on it. I payed for the food and the tried to check in. Chantelle check me in. She seemed overwhelmed with the people in line waiting to check in. We had check-in our bags while we ate and instead of getting them for us she said can you come here to find them, you'll find them faster. She proceeded to tell me I had to put a credit card on file, when our company pays for the room and my incidentals. This should have been in their notes and on the contract as I'm one of the only names that our company pays for the incidentals. I asked that our restaurant charge be changed to the master of file. Chantelle said she would have the manger work on it and I have yet to see a credit. I also had someone (I think Boise?) call my room twice asking for a credit card to put on file. Besides the bad service, room was nice & comfortable. We did have to ask for house cleaning to bring a bathroom trash can because there was not one. The housekeeper was surprised that there wasn't one and sent a young man to deliver it that came to the room like we were bothering him for asking for one. It's unfortunate with a great hotel, good food, hotel shuttle that I won't be staying their again or recommending it to our company again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

QuadrupleTree

Feb 29th, 2020

QuadrupleTree - because it's twice as good as the other motels in the area. Accommodating, friendly staff. Room cleanup quick, thorough, and of high quality. Exceptional food. Great location. Shuttle service great for ensuring airline travel is convenient and timely. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Good hotel and location

Feb 26th, 2020

Very convenient to the airport and the airport shuttle was clean and ran frequently. The hotel is in a great spot and a short 10min Uber ride to downtown. Staff were friendly. Had some issues with toilet flushing but overall a great experience! TRIPADVISOR.COM USER 

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