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at the DoubleTree by Hilton Hotel San Diego - Mission Valley
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See Trey when you need to be rescued from the highest branch on the tree
Sep 15th, 2020
Trey set up our family with a breath taking view of San Diego. Upon investigation, we were taken in by the room. But when we reached the balcony, we realized it was not for us as we have a family member who suffers from severe acrophobia. Trey worked overtime to find us another suite suitable for our family. During our week stay we pinged Trey for various guest services. Each time he came to our rescue, and was always understanding, affable, helpful and diligent to us. His customer service is top notch and superior to anything I have seen. TRIPADVISOR.COM USER
Very Disappointed - Hotel canceled my reservation.
Jun 23rd, 2020
My reservation for July 11th was cancelled ahead of my stay. I get an email notification without good reason. The hotel should pay to move my reservation to another hotel not just cancel it. Rude move!! (The only good excuse for them doing this to me would be if they were foreclosed on. ) TRIPADVISOR.COM USER
Mar 20th, 2020
Amazing location, very clean, friendly staff! The king bed was super comfortable, and the bathroom very spacious. They were able to provide us an upgrade upon check-in for a higher floor, which was much appreciated. TRIPADVISOR.COM USER
Don’t waste your time
Mar 15th, 2020
This hotels nickel and dimes everything. $10 for a fridge in the room a day, $30 for parking a day, $20 for breakfast. The staff are rude and not consistent. I had a $1700 hold on my card not indclising what I had to pay for the hotel. Had to check out 4 days early because it was bad. LA QUINTA was way better friendly, free parking, and Free breakfast with a heated pool and jacuzzi. PLEASE DONT WASTE YOUR TIME WITH THIS HOTEL! TRIPADVISOR.COM USER
A great hotel
Mar 14th, 2020
What a pleasant surprise to find such large, well-appointed room after staying at hotels in New York. The location is perfect; close to the Mission Valley mall and to the Fashion Valley Mall. Plenty of restaurants to choose from, and a WoodRanch right outside the door. TRIPADVISOR.COM USER
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