DoubleTree by Hilton Hotel & Suites Houston by the Galleria

5353 Westheimer Rd Across from the Galleria Mall | Houston, TX 77056-5474  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

The worst hotel

Dec 1st, 2020

There were over 20 guys hanging out front smoking marijuana. My room was filthy. Sheets dirty. The staff was rude. I went through hell and back to get partially refunded. The carpet also was stained really bad. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

NASTY!!

Nov 20th, 2020

So disappointed in the DoubleTree! Reserved two rooms one with a balcony and one without. The balcony doors were so dirty whatever housekeeper was in charge of this room should be fired immediately! The view from the balcony you could see trash on the roof! There was a woman's maxi pad, clothes, and cups on the roof it was disgusting! (SEE PICTURES) The second room had a cracked toilet bowl lid and the tub wouldn't drain. There was some sort of white substance on the desk. The Hilton CleanStay program IS NOT being followed at this hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Party Hotel

Nov 17th, 2020

We have stayed here multiple times. The rooms are huge. Each visit we have struggled with huge groups of people blocking the valet area and lobby area of hotel. They appear to be all attending parties in the hotel rooms until the early hours. The security struggles to get them to wear masks or refrain from sharing an elevator with non family members. One guy deliberately went up and down in the elevator mask less 4 times on sat nov 7. There is no peace... screaming and swearing amongst the guests and their visitors on a weekend in commonplace. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Incredible Hotel Staff And Perfect Location!!!

Nov 17th, 2020

The Doubletree Hotel & Suites is in a prime location within walking distance to The Galleria Mall and so much more. When I arrived for check in I felt safe and was welcomed as if I was family coming home. Sarah, the front desk supervisor, went above and beyond to make make my 7-day stay very memorable. She took care of any request I had to make my stay incredible! I would definitely stay at this Doubletree Galleria whenever I’m in Houston again! Thank you Sarah and your team! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Evacuated for Hurricane

Oct 9th, 2020

Upon arrival the Valets were slow and not very friendly.The rooms were dirty and had growth on the ceiling in the bathroom. The room was sealed with a clean sticker although there was hair in bathtub and it looked as if someone had brushed their teeth in the sink and it had never been cleaned. This also was the case in the second room we booked. At 10 pm they moved us to another room that still was not very clean. We were locked out of our room and it took hours to get someone to let us in when the front desk finally answered the phone. The valet booth is always unattended. Our room was not cleaned when we requested and we called for towels and after 4 hours still did not receive them at 9:33 after 3 calls and the staff acting as if we did something wrong asking for towels a rude man appeared at the door to say “towels” and walk away rudely. The manager stopped a mother carrying her Child with her arms full to demand she put on a mask to entertain the hotel. Do NOT stay here. It is a subpar hotel in a nice area disguising itself as a luxury hotel. TRIPADVISOR.COM USER 

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