DoubleTree by Hilton Hotel & Suites Houston by the Galleria

5353 Westheimer Rd Across from the Galleria Mall | Houston, TX 77056-5474  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Beautiful Hotel Great Service

May 24th, 2019

The DoubleTree Hotel in the Houston Galleria is a great property. The breakfast buffet is very good and Marta was an excellent host and server. It was a pleasure to stay at this hotel while in Houston for work. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Longest check in ever!

May 23rd, 2019

Hi, usually I don’t like to write something negative but this check in was absolutely unprofessional. I’m travel a lot business wise worldwide but this never happened to me! Don’t know how long this guy working as there but 20 minutes is not acceptable and I’m not talking about waiting in the line! Complementary water was also not given. Have to pick up later also. Rooms are ok but in comparison price and performance . Car parking are spectacular over priced, 27$ a day. Next time I’ll skip this Hotel TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Loud Noise During Entire Night. Could not Sleep at all!

May 22nd, 2019

Normally I do not leave bad reviews, but this time I have to write something: 1. In the hotel room, it had loud noise for the entire night! I stayed at 25th floor. At 11pm, the hotel let their cleaning lady vacuum the carpet at 26th floor. I called the front desk, they said airline crew was just checking out and a new group was going to check in, so they need to vacuum the room at 11pm! They said it was going to over in 15 minutes. Okay, I was not real understand how this check out check in happen at 11pm. But if the hotel need to vacuum room at 26th floor at 11pm, they should not let other guest stay at 25th floor, since the noise would definitely affect sleep quality! 2. After the vacuum was done. We still can hear noise. It was because of the elevator! The building is too old and their elevator has a loud noise. It was loud especially at night! 3. I called the front desk twice, but they did not help at all! Their attitude was showing "THEY DO NOT CARE" For the entire night, I could not sleep at all!!! 4. Their app check-in/check-out did not work. I chose the room at app check in, but the room was sold out after I arrived. I do not understand why I already chose the room, but it was still sold to another guest. The app check-out was showing error message and I had to go to front desk in person. Overall, hotel room had noise entire night and I could not sleep at all. Hotel staff was not helpful at all! App check-in/check-out did not work. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great experience

May 21st, 2019

I stayed at the property yesterday during my business trip, and wanted to share my wonderful experience. Front desk personnel is extremely knowledgeable and went above and beyond to find me the right room and made great recommendations for my business dinner. Special thanks to Ali at front desk, great job! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Ms. Sims

May 20th, 2019

I enjoy staying at the Double Tree by Hilton, Houston, Galleria, on 5353 Westheimer Road while on business in Houston. The service and staff are exceptional. I especially appreciate Ms. Pinky Pradhan, Front Desk Supervisor. I have known her now for almost two years. During this time she has provided consist 5 star service. Additionally, she has assisted me in finding medical care and on more than one occasion took time to provide encouragement, especially after my Mother’s passing. It is professionalism and kindness like hers that makes this hotel head and shoulders above the rest. TRIPADVISOR.COM USER