DoubleTree by Hilton Hotel & Suites Houston by the Galleria

5353 Westheimer Rd Across from the Galleria Mall | Houston, TX 77056-5474  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Courtesy of DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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Guest Reviews

TripAdvisor Traveler Rating 2

Will now think twice before staying in another Hilton hotel.

Aug 14th, 2019

We stayed two nights and on the first night my family and I all had to take cold showers due to the hot water being out. The room, including the bathroom seemed very dated and as well as all the fixtures. My kids wanted to go swimming the second night so we went down to the pool after dinner. The pool was cloudy and the people who where staying there apparently thought they were at a pool party and where extremely loud. We swam about 15 to 20 minutes and I had all I could stand. The next morning our swimsuits stunk from the water. We ended up staying an extra night at the Holiday Inn by NRG. Lets just say that everything about this hotel including the pool was 10 times better than the Double Tree. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing FRONT DESK customer service

Aug 12th, 2019

Andrea works front desk for the Houston doubletree galleria location..She was super nice and professional! I’m from out of town so she made my friends and I feel very welcome. She was very helpful and I know will definitely book this hotel again. Overall I was very satisfied with my stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nights to remember

Aug 12th, 2019

The hotel is very clean and very well staffed. Located near the mall. Our school event went very well while the staff were very accommodating in meeting most of our demands. We will definitely visit this hotel again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Subpar service and was charged for parking!

Aug 10th, 2019

Housekeeping made entirely too much noise. I guess they assumed the floor was empty. The charge for parking was expensive should be covered by the hotel! The parking garage was crowded and small. Hilton hotels need better service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Overnight Stay

Aug 9th, 2019

Although our time in the hotel was brief, the stay was more than expected. We arrived after 6pm and had an easy check-in, practically no one in line. We were on the 25th and 24th floors. The floors were quite warm but the rooms were nice and cool. Each of our rooms were very clean. The living rooms were spacious with a sofa bed, table and chairs. There were two TVs (one in the bed room and one in the living room), which was great because everyone could watch tv while I napped. The bedrooms had just enough room to relax and the queen beds felt awesome after a long drive. The closet was a little close the wall which felt cramped. We were going to order room service but the menu didn’t have a big variety. Later that night I did go down to the bar and order a burger and fries. They WERE AWESOME! I had a great nights sleep, and especially liked that there was a door that divided the living room and bed room. The check out was a quick and easy process! I will stay in this hotel again! TRIPADVISOR.COM USER 

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