DoubleTree by Hilton Hotel & Suites Houston by the Galleria

5353 Westheimer Rd Across from the Galleria Mall | Houston, TX 77056-5474  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

What a Great Hotel

Jan 15th, 2020

The hotel Has an excellent staff who took care of all of our needs. The party was outstanding made possible by the creative use of space and wonderful wait staff. We really enjoyed the time we spent at the hotel and in Houston. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Felt valued in every conversation

Jan 8th, 2020

From check-in to check-out all my needs and requests were met immediately. I had a maintenance issue that was fixed immediately. The room was quiet and comfortable. I love that the fitness center is 24 hours. The service and food in the Executive Lounge was satisfying. And the location is great! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Outdated & Upcharges Galore

Jan 7th, 2020

We recently stayed at this hotel for an extended weekend & found the property to be outdated & in need of improvements. The elevators felt like an amusement park ride, clanking & jerking each trip up or down it. The corridors are dimly lit, rather depressing & reminiscent of an 80s era long past its prime. The hotel has 26 floors, I didnt see one vending machine & there's ONE ice machine on the 2nd floor. (No worries though, snacks & drinks are available near the front desk for an inflated nominal fee.) The room itself wasn't awful, but certainly not "Deluxe" as its description stated. The only luxury was the private balcony. The toilet seat dang near shot you off into the shower each time you sat on it because it was literally held onto the bowl by one screw, the other was long gone & caused the seat to slide around.. so, yeah, sitting to do your business was always eventful. Sit at your own peril, I suppose. The shower itself was clean but the water pressure was this minuscule stream that struggled to get the shampoo out of my husband's hair, of which he doesnt have much of btw. I opted for dry shampoo after seeing his struggle. The pillows were a dingy, faded yellow beneath the pillowcase. The room was otherwise clean & did offer plenty of clothing storage with a large, standing double door closet. What hotel doesnt offer complimentary coffee in the lobby? This one! I stumbled down the first morning there to find that a small coffee would cost me $4.00 per cup! On our last morning, the coffee machine was broken altogether & I was referred to the restaurant on the 2nd floor. Speaking of which, the hubby opted for breakfast our first morning there to the tune of almost $20.00 per person & was basically offered the exact simple fare many other hotels offer for free in their continental breakfast. Wi-Fi is available, at a cost of course. Then came the parking hassle. They charge $27.00 per night for self-parking or $34.00 for valet. One or the other is required & not optional. We were charged an extra $30 so that each time we exited the parking garage to go somewhere, the room key wouldn't work to raise the gate, which resulted in a line of angry guests lined up behind us while we had to wait on hotel staff to come let us out of the garage. With all of this, I do not recommend this hotel. Their staff was unfriendly, unhelpful & the accommodations do not make up for it. I'm surprised they dont charge you to flush the toilet.. the broken one at that! Consider yourself warned. This is an honest review. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome Hotel!!

Jan 7th, 2020

Loved this hotel and the location in the Galleria area. Must stay!! Staff was very nice and knowledgeable about the area. The room was great and the bed was awesome which offered us a comfortable sleep experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Don’t rely on shuttle

Jan 5th, 2020

This was a very nice hotel but each time we tried to use shuttle it was unavailable. We were told shuttle would pick us up in 15 minutes. Ended up finding alternative transportation. An hour and half later received call saying shuttle would be there in 30 minutes. TRIPADVISOR.COM USER 

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