DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

1 Bigelow Square | Pittsburgh, PA 15219-3030  [SEE MAP]Pittsburgh, PA  [SEE ADDRESS]
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Courtesy of DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

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Guest Reviews

TripAdvisor Traveler Rating 3

Seen better

Feb 16th, 2020

Been a Diamond member for a little bit so have some experience with Hilton properties. However, my brief interactions with the front desk here were not that great. Check-in: I checked in late night and the front desk lady couldn't be more perfunctory. No hello, no thank you, no asking if I needed physical keys. Just couldn't wait to be done with me and asked for the next guests before I had taken a step away. Maybe I am noticing it more because I stayed in Marriott across the street a month ago and that check in was equally brief but a lot more welcoming. Stay: There was a message the hotel feature in the app. I asked for a wake-up call. No acknowledgement of the message and no wake-up call in the morning. Post check-out: Called to have the valet charges taken out of my receipt. Was told after a long hold that they cannot do that. Understood that it could be a software limitation but there also wasn't much empathy there. On the plus side - clean if dated room (no do not disturb sign available) and efficient valet. Summary: Likely not coming back to this one. There are other hotels close by who'd happily take my money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice Location - Needs updated

Feb 14th, 2020

Nice location downtown close to the PPG Paints Arena, but it is older and needs updated. The rooms were clean and the restaurant was nice. When staying in downtown Pittsburgh again, I would probably select a different, newer property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Bed bugs!

Feb 10th, 2020

Bed bugs! I found a bed bug on my things as I was getting ready to check out. I even brought the bug downstairs to show them. I was told the room would be inspected and I would get a call later in the day regarding it. Never got a call. Called the next day and had to sit on hold while they tried to figure out what happened. How do they not know there were bed bugs reported?! I was told that there was no evidence of bed bugs in the room. Even though I brought them the bug! Avoid this hotel! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good luck if hotel garage is full

Feb 8th, 2020

Chose this property as it is a walkable distance from most downtown attractions in the Golden Triangle. At check in, we were advised that the hotel garage was full, and therefore no valet was available. The front desk clerk (with little empathy) handed me a slip of paper with names and addresses of alternative parking garages - one of which was across the street however it had a low clearance and our vehicle would not fit. I ended up having to park several blocks away. The hotel itself seemed a little tired, though a cosmetic refresh had been applied. Our room was decent but the bathroom was tiny and it appeared the remodel did not extend to that area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Stay

Jan 22nd, 2020

Everything was amazing. Great location to everything, restaurant and service desk personnel had great attitudes. The only thing I would change is making sure that room service comes and pick up the things out of the hallways. TRIPADVISOR.COM USER 

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