DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

1 Bigelow Square | Pittsburgh, PA 15219-3030  [SEE MAP]Pittsburgh, PA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

One of my favorites

Sep 23rd, 2020

The people who work at the front desk are always so friendly!! The rooms couldn’t be any cleaner, love staying here. Thank you to Pria for making my past stay here extra special with an awesome room ,y’all are great!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Really 2.5 stars and would recommend another hotel

Sep 23rd, 2020

So I had quite a few issues at this hotel, but before I go into that, I will say they are following Hilton’s clean room stay and the sleeping quarters was nice. Note the reason for the 2.5 stars was the misinformation about how to price match guarantee. The front clerk told me I needed to book the room then when I came in fill out some paperwork to be refunded the difference. However this is not true. All you have to do is call Hilton honors and provide them the website to verify and they will adjust the price accordingly. The next issue which for me was a big one, the plumbing had issues draining in the bathtub and the sink. I had to run the water in the sink at a trickle so it wouldn’t overflow and the shower too. So this made out a nightmare to bath. The final issue was the restaurant was closed during my stay, and this made a huge impact as I was told it was open. I like to eat out in the towns I see, but sometimes I don’t have the time to do this. So this was a big issue for me as I would had stayed somewhere that had a restaurant open in the hotel. I can only hope this was only a one time thing and that things are better there now. However as of now I cannot recommend this hotel at the price they charge. Plus the location is meh at best. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

The Worst Hilton Hotel Ever!

Apr 7th, 2020

We drove across the country and decided to book 4 separate nights at Hilton hotels along our drive from Boston to LA, but we decided to cancel all of our reservations after our first stay at the DoubleTree by Hilton (Hilton) in downtown Pittsburgh - across from the University of Pittsburgh Medical Center (UPMC). We arrived at the Hilton just passed midnight after our long drive from Boston. The front desk representative checked us in. Since we were parking on the street in front of the hotel with the emergency blinkers on, we asked where to park safely. She told us to make 3 right turns around the hotel, then park at the garage across the street. We parked there, came back, and got our room card/key for a room on the 8th floor. The representative who helped us was no longer there. Since the garage is exposed to street, I asked if our car would be safe overnight because we have stuff in our car. We found out then, we parked in the wrong garage as the correct garage is directly below the Hilton hotel. After paying $4 for about 5 minutes of parking, we parked in the right garage. 15 minutes later,we entered our hotel room. We were disappointed right away as the room was not made up. We came back to the front desk, and were given another room, which also on the 8th floor. This time, the room key didn't work. We had to return to the front desk again. To be sure we would not have to return to her again, I asked politely for the rep to be SURE that the room is made up and clean because we were very tired and sleepy. She assured us that our room was. To our frustration, the 3rd room was uncleaned. The tissues were on the TV cabinet, the used towels were on the floor and on edge of the sofa with shampoo and conditioner bottles opened in the bathtub and some blue stains can be seen spilling out on the bathtub wall, etc. - another word, the room was used by the previous guests and it was not cleaned by the hotel's housekeeping employees. We returned to the front desk and complained that we were promised that the 3rd room would be cleaned and it wasn't. The front desk representative was very rude and simply said her computer shows it was ready and cleaned even after we showed her pictures of the unmade up room. We asked for another CLEANED room to sleep in as by that time it was almost 1 am! After waiting for another 10 minutes, we we finally given a clean room, except we made a king size bed, but were given a room with 2 double beds!!! Needless to say, we simply went to bed and left early the next day and continued our drive to LA. These pictures were taken in the 3rd hotel room, the pictures taken of the first hotel room were too large to upload. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Location and Staff!

Mar 16th, 2020

The staff were extremely friendly and made us feel very welcomed while we were in town for a Penguins game. The cookies are a hit! The room was comfortable and clean. Everyone we ran into during our stay were smiling and eager to assist. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Be wary of Valet Parking - they steal!

Mar 15th, 2020

Was at this hotel for a training. Took my car out at night to find personal items and money missing from my car. Management in the hotel could care less. Very disappointing! PPD was great! Thanks PPD! TRIPADVISOR.COM USER 

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