DoubleTree by Hilton Hotel & Suites Victoria

777 Douglas Street | Victoria V8W 2B5  [SEE MAP]Victoria  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Felt like royalty

Aug 28th, 2020

From the moment we arrived and were greeted with a friendly smile and a young woman that could not do enough to make us feel comfortable I knew I was in the right place. My husband and I were on a vacation during Covid and I wanted to be clean and safe. The first thing she did was upgrade us to a higher floor which was exciting because I wanted to see the beautiful city. We arrived in our room and the bed was cosy comfortable. High-quality linens and pillows, and a view to die for. The room was spotless and immaculate and I received a text quickly from the young lady at the front desk asking us if there was anything that she could do for us and how did we like our room. I replied that we were so impressed and thank you very much. The next morning we were having breakfast and I received another text asking if there was anything she could do if we needed fresh linens etc. because we had opted not to have housekeeping due to Covid. I replied that we did need some new linens she said she would have them waiting at the front desk along with fresh coffee to re-supply the room. We had such a lovely vacation and felt extremely comfortable and safe in our room, I never wanted to go home. I’ve posted a picture of the view from our room. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nice hotel, but has a few issues...

Aug 16th, 2020

We had a nice 2 day stay here, the only problems we encountered were the bedroom in our suite was very small...one had to squeeze between the wall and the foot of the bed...quite annoying. Other issue we had one night was a barking dog....constantly barking up till approx 12:45am....I have to admit the hotel had contacted the owners of the dog and asked them to return to the hotel... The hotel has great views and the location is superb... The young man at the front desk needs to be singled out as his service was wonderful...I believe he was a manager, if not he should have been... The hotel did include a very good full breakfast in the on site restaurant. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

The best Hotel by Hilton

Aug 7th, 2020

This Hotel deserves a five stars in everything. The hotel is super clean - feels like new - and sanitized from tip to toe . Staff were great , house keeping team are amazing and it is in an amazing location . Although parking is for a fee but you can easily find parking spots around the hotel . We were upgraded to a suite and the views were amazing. Definitely recommend if you are going to Victoria. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Good and quiet stay

Aug 3rd, 2020

I would expect this place to be pretty packed in most summer but I guess we are living in an uncertain time. It was very quiet, we didn’t meet any other guest during our five nights stay. There staffing is also minimal. We stayed here end of July for a working trip. The BC resident rate was reasonable (probably due to reduced service) so we decided to book here instead of our usual private condo. Reservation via hilton honours app was fast and easy. The digital key didn’t work so the check in was not contactless. Other than that it was efficient and fast. Room was clean, and spacious, looking out to the condo on the city side. There is microwave and fridge in the room. No room service and no daily routine cleaning - but if you arrange a time they will come up to clean it and replace towel, toiletries etc. So we asked for room cleaning once over a five nights stay. No valet parking which is easier for us as we needed our car every morning at 630am to travel to work. Air conditioning wasn’t that powerful as the weather was very hot during three of the five days. That was a slight disappointment as the air conditioning was our main reason choosing a hotel over a condo for this business trip. The location can not be more perfect, walking distance to many places, lots of shops and restaurants nearby. We are very impressed with the independent book stores in victoria in particular. Overall, a pleasant and quiet stay for a business trip. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very good stay

Aug 2nd, 2020

We stayed for 2 nights, on the 14th floor, in a room with water/mountain views. The room has a good size, it’s very comfortable and pretty. There was a balcony too, which was great to take pictures of the sunset. Front desk staff was really friendly. The hotel is also pet friendly and we brought our dog. Parking was included as we got the BC resident rate. The only complaint was the restaurant, we didn’t like the breakfast very much. It’s worth to pay a little extra for the room with a view. It’s stunning. We’d definitely stay here again. TRIPADVISOR.COM USER 

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