DoubleTree by Hilton Hotel & Suites Victoria

777 Douglas Street | Victoria V8W 2B5  [SEE MAP]Victoria  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Nice spacious rooms and friendly staff!

Jan 9th, 2021

We really enjoyed our stay at the Hilton Doubletree in Victoria for a number of reasons: • Location: The hotel is located in a convenient location to walk to many things in Victoria. Some of the rooms face west and so you get to watch nice sunsets from your room, as we did. It is very easy to find free and cheap street parking. • Room: The room itself was spacious, clean, well equipped, good soundproofing. We also had nice balcony with windows that opened (primary reason we chose it over the Marriott which has not been renovated in a loooong time!). • Facilities: The hotel has a nice gym that can be booked for 45 minute timeslots. The equipment is modern and the gym was very clean. • Staff: We found the staff to be very welcoming and helpful. When our room was not ready, they held on to our bags and actually called us when the room was ready (many hotels say they will do this but never do). They also asked how our stay was after we checked in and came back down to the lobby. The staff at breakfast were also great; we really appreciated the friendly service. • HHonors Benefits: As Gold members, we did feel that we were very well treated at this hotel. As occupation was low, we were upgraded to a suite both stays. We also appreciated the a-la-carte breakfast options which were very generous. We also appreciated the Sunday special and if the French toast sticks are offered, we recommend them. Overall, we feel that the Hilton Doubeltree is well run and the staff care. As Marriott Titanium members, it was a hard choice to stay here to miss out on earning points and nights but we feel the DoubleTree was a good choice and we will stay here again in the future. And yes, they still serve the delicious cookies on check-in for the win! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Hotel is good except for extremely rude man at the reception

Dec 15th, 2020

I stay with them for 1 night hotel is great, and clean exept I called up around 12:30am to ask the nearest mcdonalds, there was a man who was extremely rude,impolite and totally frustrated, who didnt know how to talk and didn't even have basic manners to converse. he was litterary yelling at the phone, when he told me.. what do you need?? what what ?? thats the words i heard without asking me nicely. it was asimple question but he doen't know to talk to a guest politely, I would like to recommend the hotel but why do i do that if the hotel has a inconpetent staff who have zero courtesy to attend their gues! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Two Amazing Stays This Summer

Nov 11th, 2020

Came to Victoria twice this summer and both times were amazing. The location is right in the downtown core within walking distance to all shops, restaurants and the parliament. The staff are so nice and the rooms are very clean. Beautiful views and nothing beats the location. I will be back! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Birthday celebration

Nov 11th, 2020

We had stayed at this hotel many times in the 90’s when I traveled to Victoria for work. It was the Executive House then and I was very happy to see that even though the name had changed it was still exceptionally clean, staff were exemplary and of course the location is perfect. We had a water view and a King one bedroom suite and I highly recommend this hotel. View from our balcony of the Parliament Buildings at night. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Good choice in downtown Victoria

Oct 24th, 2020

The hotel is centrally located right by the Empress but at a fraction of the price. Room had a good view of the Empress and of downtown; unfortunately the room windows hadn’t been cleaned in ages. Room was large and had fridge and microwave. Restaurant was good and all staff were friendly and helpful. TRIPADVISOR.COM USER 

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