DoubleTree by Hilton Hotel Sunrise - Sawgrass Mills

13400 West Sunrise Boulevard | Sunrise, FL 33323-0909  [SEE MAP]Sunrise, FL  [SEE ADDRESS]
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Courtesy of DoubleTree by Hilton Hotel Sunrise - Sawgrass Mills

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Guest Reviews

TripAdvisor Traveler Rating 3

Lack of Communication

Jul 22nd, 2019

Starting with the positive, TyJuan and David were great 10/10. They went beyond the call of duty and ensured we felt welcomed and knew about the ins and outs in our area. The hotel was clean and the stay was good however, the lack of communication amongst the staff was a frustration and left a negative impact. My biggest pet peeve is miscommunication. The hotel was booked and the credit card authorisation was done prior, however, when we arrived we were told it was not done and had to spend time proving it until the manager was able to find it. After passing that hurdle, on checking out we were told we have a charge for breakfast. We had breakfast one day at the hotel which cost $41, we paid $43 plus left a $10 tip in total $53. I was very upset because this is very embarrassing and unprofessional. Having paid for a meal which for some reason was not communicated to front desk. This is unacceptable. After checking out, we were told it would be investigated. I am annoyed at this experience. Hilton needs to do better!! So I was annoyed both arriving and leaving...what a way to spoil someone's trip!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great experience

Jul 18th, 2019

Stayed 3 nights on business. Second time at this hotel. The staff is super friendly and helpful. From the font desk, to the bar/restaurant staff & especially the shuttle driver David. He shuttle me around the area to pick up odds and ends and was prompt and responsive when picking me up. Tyjuan (Bellman) was very helpful with local shops and things to do. Oscar in the bar can mix a mean drink and is fast and efficient. Highly recommend. Will certainly come back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding at an Affordable Rate

Jul 17th, 2019

PRO: Great warm chocolate chip cookies daily. Friendly, professional and accommodating staff. Convenient covered parking garage. Nice restaurant on site others within walking distance. Free shuttle to the Sawgrass Mills mega mall and the BB&T Center (concert and sports venue). The Doubletree property itself is beautiful and extremely well maintained. Impressed by the security elevators that require a room key access to the floors as well as the gym and outdoor pool area. CON: Beds and pillows leave a lot to be desired: beds too firm and squeaky and pillows too soft. Considering everything the nightly summer rates are very competitive. We will go back but with our pillows next time. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Hotel and Service

Jul 15th, 2019

My main reason for choosing the DoubleTree Hilton Sunrise is the excellent service provided by the hotel's staff and the cleanliness of the hotel. This hotel is very close to Sawgrass Mills, Walmart and many other restaurants. The hotel also offers a very reliable shuttle service to locations within close proximity to the hotel. What was most impression for me was the reliable and pleasant service offered by David and Brandon, the Shuttle Drivers. David was always so warm and welcoming and willing to assist in any way possible. I would truly recommend this hotel to anymore looking for accommodation in the Sunrise Florida area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great stay

Jul 15th, 2019

From check in to check out, everyone was warm and welcoming and very helpful. From the front desk staff Michael and Indra to the shuttle driver David. Special mention to David the shuttle driver, who was most helpful taking us to our various destinations and also suggested places of interest and how to get there. Thank you from Ian and Chandra Phillips from Trinidad TRIPADVISOR.COM USER 

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