DoubleTree by Hilton Hotel Wilmington

4727 Concord Pike | Wilmington, DE 19803-1408  [SEE MAP]Wilmington, DE  [SEE ADDRESS]
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Courtesy of DoubleTree by Hilton Hotel Wilmington

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Guest Reviews

TripAdvisor Traveler Rating 4

Service !

Mar 17th, 2020

The Duncurins were visiting Wilmington and as we were dropping off our daughter, who will be working in the USA for 8 months, we’d booked in at the Doubletree for 9 nights. The hotel is the perfect location. It’s easy to find, has lots of free parking and is also within striking distance of shops, restaurants, shopping malls and, of course, the business district as well as just being down the road from where our daughter will be working. More than this, there are some nice attractions just a few minutes away like Longwood Gardens, nature walks, the River walk and New Castle – more than enough to keep us busy while she was settling in at work. Food is excellent and each morning we had a wonderful choice of cold, hot, traditional or continental breakfast options and the chef was also on hand to provide things like freshly cooked fried eggs and omelettes. Evening meals, in the bar are also excellent and for those who are familiar with Doubltree, they also offer not only the hot cookie at check-in but also a daily choice of fresh fruit. Our room was comfortable and featured a generously-proportioned bed which was comfortable and large enough so that we could get a decent night’s sleep. There is also bottled water provided and hot drinks in the room. It has to be said, that the hotel has a tired edge to it and is badly in need of a refurb. This applied to our room and also many of the public areas. The heating/cooling system for the rooms is a unit that sits below the windows. This is noisy and inefficient and will also allow lots of noise in from the concrete-surfaced dual-carriageway that runs in front of the hotel and is noisy through the night and especially from as soon as it gets light. The heating unit makes such a noise that we had to turn it off at night but housekeeping provided us with a lovely blanket that was much better at keeping us warm through the night anyway. The bathroom too is tired and features a fresh air vent that is constantly howling. Hot water took an age to come through but, to be fair, they were working on this whilst we were there and this improved significantly during our stay. Despite the negatives, this remains a perfect choice of hotel and when we visit our daughter again a little later in the year it will be our preferred choice. The reason for this - and makes the hotel an automatic choice, are the staff within. They were helpful, kind, hard-working and a pleasure to meet. Wherever we encountered them, whether it be on reception, at breakfast, at night in the bar or the housekeeping staff – they were fabulous and we cannot thank them nor praise them enough for making our stay comfortable and enjoyable. Ultimately it’s about the people who make up a large hotel like this that provide that edge that bricks and mortar cannot and all of these folk lived up to this at all times – for which we thank them very much. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

NO customer service

Mar 10th, 2020

I booked and paid in full for two rooms. I have no clue how it ended up being booked in Delaware! I wanted North Carolina. Noticed my error, called and asked to transfer from DE to NC! NO they won't do it! WTH! I mean yes my error, but really you aren't nice enough to understand that we make errors not even 24 hrs later and you are keeping my money and won't even be nice enough to transfer my stay for 2 rooms! I will never stay or recommend your Hotel EVER again! SAD SAD SAD. Not customer service, no understanding. You were out NOTHING! SHAME ON YOU TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent hotel and good customare service

Mar 2nd, 2020

This was our second stay at the property. Close to the theaters and as a Hilton Honors member there are perks. We received an email from the GM the day of our arrival letting us know they upgraded us to the Executive Floor and would receive complimentary appetizers and breakfast. That was a nice surprise. The rooms are large and clean and quiet for being in the middle of a busy city. All the employees we came in contact with were friendly and helpful. There is a solid gym as well. Love the warm cookies at check in! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A good nights sleep

Feb 29th, 2020

Room was clean, quiet and the bed was comfortable. Check in was fine digital key did not work. I spoke with Shakira at sales for an extended stay rate and she was quick to get back to me with a price that was in my travel budget. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A very convenient hotel

Feb 27th, 2020

This hotel is great of you have business in the Wilmington/Concord Pike area. I’ve stayed here a few times and the experience has been consistent. The rooms are adequate and breakfast is pretty good for hotel breakfast. TRIPADVISOR.COM USER 

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