DoubleTree by Hilton Houston Intercontinental Airport

15747 John F Kennedy Blvd | Houston, TX 77032-2315  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Decent if you're just staying a night or two

Feb 16th, 2020

This location is conveniently located just outside the IAH and a miles drive to the Beltway... Unfortunately, I was dissatisfied w/ the quality of service in comparison to the price I paid for the room. The best thing about this hotel was the cookies they offer upon check in. Other than that, I don't think I will return to this location. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Parking Issues

Feb 13th, 2020

There was significant confusion among the staff about the long term parking procedures. I was told to cancel my parking reservation only to find out that I needed it again. This was very frustrating on my part. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Don’t waste your money or time eating at this property

Feb 6th, 2020

Classic bad hotel food experience. Over priced, delivery fee, gratuity and additional gratuity will get you a cold, overcooked burger with soggy fries. Guests deserve better than that for a $30 burger. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Average hotel in need of renovation

Feb 5th, 2020

Stayed here a few times as it's close to the airport and usually cheaper the the HGI across the road which is usual preference. was sent to the 5th floor to go to a room that doesn't exist. went back to reception to hear sorry wrong room and the guy cross out the number and write a new one with sheepish 'sorry'. Room was jaded but comfortable. New bar area is nice but I used to enjoy the old one. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Needs Work

Feb 5th, 2020

Check in was quick but with an unhelpful attitude for HHonors member. Bathtub was painted over porcelain and peeling on 20% of the floor; quite disgusting. Airconditioning worked well but unfortunately we needed heat as it was cold outside and it was not available. Turned ont he hot shower for three hours to heat the room for my sick child. Room service bill allows you to add an "extra tip" at the top, then at the bottom in fine print informs you that an 18% tip is already included. So, I tipped about 35% for the nice looking but no so good tasting food we were served. I was very dissapointed given the usual excellent service and quality of stay that we recieve from Doubletree. This hotel needs work. TRIPADVISOR.COM USER 

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