DoubleTree by Hilton Madrid-Prado

Calle San Agustin 3 | Madrid  [SEE MAP]Madrid  [SEE ADDRESS]

Courtesy of DoubleTree by Hilton Madrid-Prado

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at the DoubleTree by Hilton Madrid-Prado

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Guest Reviews

TripAdvisor Traveler Rating 5

Beautiful modern hotel in historic building

Mar 22nd, 2020

We booked this hotel for our stay in Madrid, and it was perfect! The hotel is beautiful and very conveniently located next to the Prado museum and in a easy walk of Plaza Mayor, restaurants and shops. Breakfast was excellent and the staff was outstanding! The hotel staff was extremely accommodating to our family of 4; since the rooms only sleep 2, they arranged side-by-side rooms in the corner of a hallway with a hall door that isolated us. My husband and I were able to rest easily knowing the kids were safe. They also had one of our rooms ready for our early morning arrival. After a trans-Atlantic flight, it was wonderful to be able to rest for a few hours! We will definitely use this hotel WHEN we return to Madrid! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location super etaff

Mar 1st, 2020

I can’t speak to the food as we slept in And were out touring everyday. But the hotel is very nicely located within short walks to attractions. Very clean and comfortable. This is a boutique hotel so expect smaller rooms but nice size and decent bathroom size too. I look forward to a return. Note I was in a deluxe room TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding Hotel

Feb 27th, 2020

I cannot understand the poor reviews The hotel is in an ideal location, close to transportation, restaurants, bars, etc... The hotel is on a quiet side street, so there is no noise as we had a beautiful room to the front of the building with a balcony. Room was immaculate and a good size with lots of natural light. Staff was extremely gracious. Did not eat dinner here, but breakfast was very good. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Less than happy. Boutique hotel means think small and pay big.

Feb 21st, 2020

I am typing this on a work desk that is less than 18 inches deep and less than 3 feet wide.. I have no easy chair other than a hard offce chair. How do I relax and watch TV - lie on the bed the bottom of which is 2 feet from the TV. I have no minibar in which to store my temperature sensitive drugs (OK my fault for not checking). I have had to have an engineer to reset the aircon because it was set to 22 degrees in reception. My Hilton profile is "high floor" - I am on floor 1 despite checking in at 14.00. Dare I mention the room is well over 200 euros. The bar downstairs all smiley faces but oh so slow. To top it all my travelling companions checked in after me and got an upgrade. I would have liked to have reviewed the expensive rooms but I nickle and dimned. Beware the cheap rooms are not worth a nickle. Yes, you guessed it, a grumpy Diamond Member. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not quite what you would expect

Feb 12th, 2020

Small rooms, not a great mattress. Poor service, young, inexperienced and slow. Worst part was the restaurant, careful with the sushi and the low level of higiene handling the food!! I’m not surprised Hilton has not a very good reputation in Spain. TRIPADVISOR.COM USER 

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