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at the DoubleTree by Hilton Mahwah
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Nov 22nd, 2020
This hotel offers the perfect balance of reasonable rates and amenities. WiFi is great and you have 2 tiers to choose: free or inexpensive higher speed. This property is the best along the Route 17 corridor. TRIPADVISOR.COM USER
Not what I would expect from a Hilton DoubleTree
Nov 17th, 2020
I stayed here on business in November 2020. I have stayed at many DoubleTree Hotels over the years, and have always found them to be top notch and reliable. My experience at the Mahwah DoubleTree unfortunately did not meet those expectations. First of all, the good: The staff was very polite and the bed was very comfortable. Ultimately, I guess that is truly what you need to sleep well in a hotel. The good part of this review ends here. There is no provision for any meal (other than a limited brown bag breakfast for $5) in this hotel. McDonalds is a brisk but easy walk from the hotel , but with COVID, you can’t eat there. Because of this, we had to bring food back to the hotel lobby and eat in that location. They usually offer coffee in the AM, but my first morning there, the coffee pot ran out, was empty, and was not refilled. I returned after business on the first day and found that housekeeping had not visited the room. I am OK with re-using towels for more than one day, so again, not the worst that could happen but not a normal Hilton standard. Overall I slept well, but having visited many in the past, I would expect much more from a Hilton DoubleTree. You might want to look for other options with more amenities when staying in Mahwah. TRIPADVISOR.COM USER
Don’t stay here!!!
Sep 12th, 2020
Me, my husband and my kids checked in on September 2. As soon as we walked in the hotel, it was hot, humid and the hallway had funky smell. We got to our room and at first it looked ok. Furniture was very old and scratched, there was peeling paint on the bathroom ceiling, very dark carpet so it looked dirty. The toilet wouldn’t flush fully and the water kept running. We called maintenance and they fixed it - or so we thought. Next time we used the bathroom same thing. The AC started making noise. I went to the front desk and asked for another room. They switched my rooms right away. Our next room looked a little better but not much. The first night were in, my daughter noticed a huge bug on the ceiling and it crawled into the sprinkler. Once again I went to the front desk and this time they send someone to spray the room for bugs. That same night we watched a few Centipedes crawling in the room. On Sunday we get back to the room and notice that all of the stuff we had on the bed has been moved and housekeeping replaced sheets. My daughters stuffed animals were thrown on the floor and a little rolled up ball of a blanket was gone. Her great grandma gave her that blanket 16 years ago and it was just gone. We told the front desk but unfortunately housekeeping thru it out. So a priceless Possession is gone and my daughters heart is broken. This hotel is worse that a super 8 and motel 6. I couldn’t believe how bad and run down this place is. It doesn’t deserve the name Hilton! I wouldn’t recommend this place to an enemy let alone a friend or a family member. The people at the front desk were very sweet and professional but there isn’t much they could have done. TRIPADVISOR.COM USER
Sep 10th, 2020
Older property that's been renovated. Has Enterprise car rental on site. Indoor pool and small fitness room. King bed very comfortable. Room had a Keurig, refrig, microwave. Laptop safe in closet. Bathroom was quite small. Restaurant closed due to Covid19. No breakfast and Coffee is not available. TRIPADVISOR.COM USER
The Room Could've Been Better
Mar 16th, 2020
The room was unclean food particles on chair, piece of walnut on the floor. The toilet constantly backed up. Very unsanitary. Transferring to another room was difficult during late night hours. But the night employee was very helpful and worked with me. TRIPADVISOR.COM USER
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