DoubleTree by Hilton Rochester

1111 Jefferson Rd | Rochester, NY 14623  [SEE MAP]Rochester, NY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Beautiful place!

Oct 4th, 2020

This is a wonderful hotel and very clean. Really enjoyed the efforts the hotel put into disinfecting the rooms. The heat/AC unit was a bit tricky so a few times it was either too hot or too cold but that didn’t ruin the visit. Would definitely go again since hubby says it’s his favorite hotel we’ve ever been visited 🙂 TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Week long business trip

Mar 16th, 2020

Gorgeous hotel with delicious food at the restaurant. The fitness center was decent for hotel gyms and the fact that i could hop in the pool whenever i wanted was also nice. I would certainly recommend this hotel to anyone needing to travel for business or otherwise. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Felt like I was in a real cheap motel

Mar 9th, 2020

First of all, I'm not a hotel snob and I don't usually write reviews. First thing I noticed was that my room was between two hallways. There was a regular door on one side and a sliding glass door and window taking up the entire opposite wall which felt weird and less cozy. I had to make sure the curtains were just so to have privacy. There was a used shampoo bottle in the shower, the seal on the mouthwash was broken, and one of the sink handles was very dirty. The lamp on the nightstand did not work, and nothing was done about it after we reported it. I have a toddler with severe food allergies and I found several peanuts under the desk near the wall! The beds were pretty comfortable however there's no comforter cover. They just cover it and tuck it with 2 white sheets. So when you're untucked, you're tangled up with a bare comforter and 2 sheets. No bags in the bathroom garbage bin? I understand we need to think of the environment but it just seems gross. The pool was nice. The sun was shining right in. Good temperature. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent visit

Mar 4th, 2020

Exterior doesn’t do this hotel justice, beautiful interior, nice rooms with extremely comfortable beds. Staff was friendly and helpful. I combined a business trip with a mini stay-cation with family and we all had a great time, especially in the indoor pool. We would definitely go back! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Rude Staff, Cold and extremely slippery pool area. Don’t waste your

Feb 29th, 2020

My family used to come here when I was a kid when we would go back to school shopping. We decided to bring our kids for a fun weekend. Check in was awful. My mother booked the reservation, and called to see if we could check in early. We were assured we could, so we drove 2 hours and got here around 1 pm. We were then told we could not check in until 3 or 4. Naturally, my mother called the front desk to explain what she was told and I sat in the lobby and watched the receptionist laugh with other managers and roll her eyes at my mom while on the phone. I was honestly disgusted. I understand working in customer service is literally the worst BUT control yourself and be professional when other customers are watching. I finally said “that’s my mother, please don’t be so rude”. She then continued to yell over me whenever I tried to say anything. I ended up having to sit in the lobby with my three year old for an hour and a half until our rooms became available. All the while, other guests were entering and checking in. When I asked why others were able to check in I was told “they weren’t checked in”. As if I wasn’t standing there and watching these happy family’s given their warm chocolate chip cookies and room keys. The rest of the stay was below average. Rooms smelled, pool was very cold, floor around the pool was so slippery everyone who walked around fell, toilets are loud. When we booked we requested three rooms next to each other, and confirmed they were. However we got rooms 121, 122 and 134. 121 and 122 were much farther apart than you would have expected. The whole number system on the doors makes little sense. Overall our two night stay was very disappointing and we definitely won’t be back. Think twice before booking here. Looking out the window I can see nicer hotels, worth the few extra $. TRIPADVISOR.COM USER 

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