DoubleTree by Hilton San Juan

105 Ave De Diego Ocean Park Beach | San Juan 00911-3529  [SEE MAP]San Juan  [SEE ADDRESS]

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at the DoubleTree by Hilton San Juan

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Guest Reviews

TripAdvisor Traveler Rating 5

The Best Hotel in San Juan

Jun 26th, 2020

I would like to provide a heartfelt THANKS to all of the staff for making my visit so incredibly comfortable – it was almost as good as being at home. From the minute I arrived on-site, the Team of the San Juan Doubletree ‘All-Stars’ made me feel welcome. While our introduction was somewhat challenging considering the credit card company’s decision to block use of my card (my fault, I didn’t tell them I was traveling), I received smiles and support as I worked to clear the card for use. Denise and Fabiola were incredibly understanding and patient as we worked through the obstacles. Plus, after a long day of travel, the warm chocolate chip cookies definitely hit the spot. After resolving the credit card issue, I returned to my rental car for my luggage only to realize that I had a flat tire. Denise ran out to her car and let me use her personal compressor to inflate the tire so I could return to the airport for an exchange. All with plenty of laughter and a relaxed atmosphere. Through the rest of the week I spent a total of 4 nights at this facility and had the good fortune to meet so many incredible people. All of my interactions were met with a smile and a ‘Can Do’ attitude. The service was exceptional, and the food was the best I’ve eaten in a long time, it was like I’d never left home. EVERY SINGLE ONE OF THEIR STAFF WENT ABOVE AND BEYOND TO MAKE MY STAY A FANTASTIC ONE!! As business traveler, I am used to ‘satisfactory’ service when I stay at a hotel. These folks take hospitality to a whole new level. These folks set a new standard of what true customer service is all about. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Apr 7th, 2020

The Doubletree at San Juan, Puerto Rico is what any hotel should strive for: Unparalleled cleanliness, comfort, decor, amenities, and guest services. My overall experience was exceptional and memorable. Even during COVID-19 epidemic and lockdown, the hotel and staff was exceptionally hygienic and spotless. I hands down recommend booking at the Doubletree. Moreover, General Manager Yodil Caban, Hotel Manager Denise Santos, and all staff members I interacted with reflect the essence of quality hospitality and service. They were always friendly, approachable, resourceful and eager to help. P.S. Make sure you hit the bar and restaurant at their main outlet Cafe Pierre. It offers masterly-made cocktails, great brunch and creative tapas. Lastly, Gabriela and Sara, two of the waitresses, were very attentive and knowledgeable about the menu. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Unplanned last minute stay

Apr 2nd, 2020

Some background … We have been living in the Caribbean the last number of years. With the huge amount of anxiety, uncertainty and insecurity over the corona virus we thought it prudent to return home to Canada. After numerous flight cancellations and airline changes we were able to finally arrive at our destination safely. Normally it’s a trip that can easily be done within a day but this time it took three. We needed to book in San Juan for a next day flight to Canada and, after having previous experience with the chain, booked this particular Doubletree. That decision was a very wise choice. We were extremely pleased with the cleanliness and precautions in place at the hotel. Very thorough. We knew, from observation and actions, that the virus was being taken very seriously. In the circumstances the restaurant was only doing take away and room service however the food was excellent. We were extremely impressed with the staff…. front desk, restaurant, curb side and cleaning. Everyone at the hotel was extremely helpful and it was apparent all were working to keep staff and guests safe. We really cannot express how grateful and appreciative we are to the staff of the Doubletree. In the future this will definitely be our "go to" hotel when in San Juan. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect Getaway

Mar 21st, 2020

We booked a last minute trip to Puerto Rico and chose this hotel. We are so glad we did! The location was very convenient. There is a 24hr supermarket across from the hotel and there are several great restaurants within walking distance away. Check in was very smooth and fast. And the complimentary cookie was a big happy surprise to my husband as it was his first time ever staying at a Doubletree Hilton. He loved the access to a gym, pool and hot tub. The beach is an 8-10min walk away or you can take the complimentary shuttle to the beach where they have loungers, umbrellas and towels at the beach. The rooms were very clean and modern, only downside was the bathroom was very close to the bed so you could really hear everything. The staff was very friendly and helpful and had great recommendations. Overall it was a great hotel and we would definitely recommend and stay here again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great amazing hotel with great staff

Mar 20th, 2020

This hotel was amazing. Staff was great and friendly. Rooms were clean and very nice. Amenities and food was great. Location was very convenient to everything . Next visit back to Puerto Rico will definitely be by booking this hotel. TRIPADVISOR.COM USER 

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