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at the DoubleTree by Hilton Savannah Historic District
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Valet/hotel staff review
Aug 9th, 2020
Mel, Corbin, and another older gentlemen were there helping right when we got in and as we were leaving the following morning. Very helpful and considerate. It made for a great experience getting in and out of Savannah. Thanks guys! TRIPADVISOR.COM USER
Aug 9th, 2020
There should be nothing more important than protecting the safety and health of guests, but the DoubleTree made no attempt to enforce the mask requirement. Most guests went without even at the check in desk. No comments by staff. 7 adults stepped out of a small elevator, none wearing masks. The pool allowed to stay open with people congregating there with no masks. We booked here BECAUSE of the mask mandate and because we thought Hilton would attempt to keep guest safe. Sadly disappointed. TRIPADVISOR.COM USER
Customer service great at front desk but watch the extras!!
Aug 2nd, 2020
We stayed here due to the reviews and location. We were just passing thru and will never stay here again. The hidden costs of valet parking 35$, which were not disclosed. The confusion and back up of cars trying to be parked was frustrating. I get it Saturday night but very mismanaged!!! Hotel was very clean, the front desk staff a lady, very nice but very overworked! She told me she checked in 45 rooms in 4 hours but she was harried and I get it, she was very kind and pleasant. In light of this my 126 $ rate was 186 on cue out. Staff was kind but the hidden costs are not! TRIPADVISOR.COM USER
Jul 14th, 2020
We enjoyed our stay here. The hotel was spotless, making us feel very safe. The front desk staff were courteous and helpful, and always greeted us with a smile. The valet staff were also professional and friendly . The location is central to all of Savannah’s historic sites and amazing restaurants, all within easy walking distance. Plus if you get too hot, which you will in the Savannah heat, the rooftop pool, though small, is clean and inviting. Only grumble would be the noise of traffic from the street, which woke me up way too early in the mornings. The hotel did provide earplugs though, which with a pillow over my ears enabled me to drift back off to sleep. We would definitely stay here again. TRIPADVISOR.COM USER
Best Valet Service
Jul 11th, 2020
We enjoyed our stay at DoubleTree with our family. It was very convenient to everything! Rooms were clean and beds were comfy. Mell and Sam, the Valet service guys, were extremely helpful and friendly! Awesome stay! TRIPADVISOR.COM USER
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