DoubleTree by Hilton West Palm Beach Airport

1808 S Australian Ave | West Palm Beach, FL 33409-6487  [SEE MAP]West Palm Beach, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 2

For right now, this place is not good....but they're trying

Sep 21st, 2020

Sent here for work, problems checking in. Tripped and fell over huge gap in parking lot, got skinned up, bumped my head, no help from hotel staff. I sucked it up and went to work. Restaurant prices very high, no place nearby to eat. Business center inoperative for many weeks, had to send fax, and the manger on duty tried to use his machine, which did not work either. Elevators often take forever because staff use them more than guests. This place is OK if you need a place to sleep, forget any idea that it is nice hotel, or good work location. I stayed here for a week.... TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Overall good but...

Sep 20th, 2020

Overall, the hotel was nice. The room was clean, we used the laundry facilities which were clean. My one hang up had to do with the airport shuttle (or lack thereof). We had an extremely early flight and apparently their free shuttle doesn’t run until 6am so my husband asked the front desk agent for a taxi recommendation and she said “Oh that’s no problem, I will call Mo. We just tell him what time you need him and he will be here.” My husband and I were delighted that they were so accommodating. Until we found out the next morning when Mo drove us five minutes to the airport that it cost $25 for that quick trip. The agent did not inform us that there was ANY cost considering the hotel has a free shuttle we assumed it was free. Mo was also unfriendly and had a dirty car. We could have set up our own Uber for less than half of $25 and he could have told us BEFORE we got in his car. It was a really lame end to our family vacation. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Chance of Covid-19?

Jun 11th, 2020

As I went to open the sofa bed on our first night, I found crumbs and what looked like dry cheese on the mattress and the sofa bed was not made. The linen and pillows for the sofa bed were not in the room and barring the young man working the night shift at the front desk, the morning staff brushed my issues off. The mattress was very old and needed to be replaced. They just offered to change my room the next day. The very next day, the front desk associate "Leslie" was very dismissive about my concerns and the manager didn't even follow up, which is what good guest recovery is! Because I did ask the wonderful night desk clerk if he'd logged my issues and he confirmed that he did. The manager is suppose to read these comments and "Should" follow up, especially in this new Covid-19 world we live in. Not likely to recommend this property after the lack of empathy for my concerns in a covid-19 world, both from the Management at the property and Hilton customer service. I will be contacting corporate and giving an honest review of both this property and how Hilton honors handled my issues. On top of the horrible experience of this property I'd like to add the following photos which was discovered on the day I was checking out. Hair pins on the floor, and expired coffee creamer in both rooms as well. Hilton failed my family after being loyal honors members. I'm certain some of these room hadn't been touched since they closed due to the date of the expired creamer dated in March. The creamers expired March, April, and June 8th. And my elderly mother used them in her coffee the day before, awful. Hoping she doesn't get sick. The sofa bed mattress in our new room was in the same condition, no crumbs but I needed to ask for a mattress pad because it was old and worn as well! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Front desk

Mar 13th, 2020

Had a pretty tough day after my car was towed and arrived at the hotel late. The front desk staff was very friendly and made my stay much better with their positive attitude. Offered a complimentary drink to put me in a better mood! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Respite from the Toronto cold

Mar 11th, 2020

We love Delray Beach. Lots of restaurants and attractions. Love it here. Beautiful beach. Close to Miami, Boca Raton, Fort Lauderdale. Bustling downtown or quiet beach time. Air Bnb, hotels, motels, bed and breakfast. Lovely seaside town! TRIPADVISOR.COM USER 

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