DoubleTree by Hilton at the Entrance to Universal Orlando

5780 Major Blvd | Orlando, FL 32819-7904  [SEE MAP]Orlando, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Great Hotel

May 25th, 2020

Stayed for 2 weeks in Aug 19 hotel was clean and all the staff were lovely. Rooms were spacious and spotless. Short walk to Universal but there is also a free shuttle service. Breakfast was good, plenty of choice and good quality food. There are a few shops and restaurants a short walk away but International Drive can be reached by short bus ride (the bus stop is at the side of the hotel) or a few dollars in an uber. Hotel pool was never too busy. Stayed during hurricane dorian and we were kept up to date on the situation by the hotel staff. We were charged $100 security deposit on arrival at the hotel which was refunded straight back to my account when we checked out. There is nothing I can fault during our stay 10/10 for everything. Would definitely stay again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Customer Service

May 22nd, 2020

I have been at this hotel a bit ago and was impressed, which is why I came back. And with COVID-19 recommendations, I was more impressed. They maintained the hotel very well and had all the practices in place. The customer service was outstanding. The hotel spotless. Kudos to Zhay- sales, Greg- front desk Michael- food/sales, Manny- security, Andrea-front desk, Chef, and the gentleman who was valet. I can't wait to go back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

BEST CUSTOMER SERVICE!!!

Apr 12th, 2020

Great hotel and great customer service. Best Employee there is Mrs.Kathey at the front desk. I have been multiple times and each time she has taken very good care of me. Because of her i dont stay anywhere else. Very clean rooms and the breakfast is great. If you go to the breakfast you must ask for Vin. he is the man and he will take care of you TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

BEST HOTEL SERVICE!!!!

Apr 10th, 2020

This is by far the best hotel we have stayed in. The service is absolutely amazing and the staff is even better. Ann Marie ( Security ) has been amazing with answering our questions and checking on us!!! She is doing an awesome job, so look for her! Although alot of things are closed in the area due to the virus Double Tree has given us a great get away! HIGHLY RECOMMEND TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best getaway ever

Mar 31st, 2020

The stay was perfect given the circumstances. The staff was friendly especially Chris at check in. The room was very clean and the bed was so comfortable we bought a new mattress from Doubletree at Home shop!! We enjoyed the pool so much and even though everything was shut down at the hotel there was a restaurant within walking distance. I highly recommend this hotel because of the convenience to everything you would want to do in Central Florida and the excellent service of the staff. TRIPADVISOR.COM USER 

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