DoubleTree by Hilton Bloomington - Minneapolis South

7800 Normandale Boulevard | Bloomington, MN 55439-3147  [SEE MAP]Bloomington, MN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Horrible service

Mar 11th, 2020

Horrible service, stained and dirty rooms, guy at the bell desk stared at us the whole time we were checking in and when we came back in with our bags. There is no complimentary breakfast and everything is very expensive TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

DoubleTree stay still HAUNTS ME

Mar 10th, 2020

After a second stay in a single year I found my experience and the conversation that I had with management a year ago to be a waste of my time. Staff is the most unfriendly and unhelpful I have experienced in years. This property after I received a salad in my lap refused to provide me with the Hotel Management Co and what made it even worse was that HILTON Customer SERVICE (lack thereof) wouldn't supply that either. The server and his witness (order taker) seemed more thrilled with the presentation of bringing out a salad in a glass tube and "trying" to serve it into my plate than actually serving me the salad I ordered -- the salad obviously had been PRE PACKED in the glass tube and sat a while as the server had to take a instrument and FORCE the salad out and as it did it landed in my bowl - on my lap and the smiles and laughter began. After explaining everything to the front desk - the supposed GM on the phone I agreed to meet him and upon him being told he came to me and asked me "what the matter was"... OMG -- he had heard my own words just minutes ago and the desk clerk also informed him and for him to act (perhaps not an act) as stupid as he did is amazing. I laughed in his face and said "if you have to ask then you don't need to know"... he already knew --- This property is on my WORST STAY LIST as I travel I am now avoiding HILTON - ANY BRAND as Hilton no longer has a reputation worthy of my money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Unfortunately Terrible

Mar 8th, 2020

My family and I stayed the night of March 7th. When we arrived, the room was super warm. We turned the room temp down to 65 degrees and gave it a half hour to cool down. With no change in a half hour, my husband went to front desk. They told him someone would be up shortly. After a hour with no one coming, he called and was once again told the individual who would look into the situation had just arrived and she would be up in a few minutes even when he requested a new room. We waited another 45 minutes and no one showed. With two young children who had finally fallen asleep and no where else to go for the night, we waited out the night at a miserable 77 degrees in the room. The morning couldn't come any sooner so we depart. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Dont go for airport shuttle

Mar 5th, 2020

Airport shuttle runs very limited schedule. Would've had to wait for 40 minutes for the shuttle having been ready at 420 pm. We had a 4 hour drive in front of us. Having known this I would've definitely booked elsewhere. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Three words: don’t stay here

Mar 5th, 2020

This hotel is junk. There’s no renovations done whatsoever, at least not in my room. I paid 20 bucks to upgrade to a “poolside” room and it’s facing a giant courtyard. No usb plug-ins! It’s 2020! Rooms are gross. Find something else. It is beyond outdated and I had a king room, upgraded to the tiniest “queen” size beds I’ve ever seen. Oh yeah, and we also waited 16 minutes at the at the bar to order a drink. Long story short, pick something else. TRIPADVISOR.COM USER 

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