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at the DoubleTree by Hilton Hotel Fayetteville
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So much for the Hilton Gurantee
Oct 18th, 2020
This is a nice property. Room appeared to be clean. Had the sticker on the door. All seemed ok til we pulled the tip sheet down on the bed and found hair. Maybe it was the maid ‘s ? Offered another room but it smelled of mildew. Kept the original room and put new sheets on the bed ourselves to avoid anyone else coming in our room. Also several people in the hotel without masks roaming the halls. Very hard to stay safe when management does not enforce the rules. Maybe Hilton should check this place out. Not the best choice during Covid. TRIPADVISOR.COM USER
THEFT ALERT: DO NOT STAY!
Sep 23rd, 2020
Money was taken from my card without my knowledge everyday while I was there. I stayed for 3 nights at a rate of $104 and over $1000 was charged on my card. When speaking to the manager she could not give me an explanation as to why my card kept getting charged. I called corporate and I was told that there were additional charges she could see on my account but when I printed my account statement at the hotel they weren’t visible to me. Even after checking out charges were still charged to my account. I had to call my bank multiple times and put a stop payment on the hotel. I did not feel safe with the hotel having my card information so I was forced to get a new one Had I not been paying attention to my account they would’ve gotten away with it. I was completely disgusted with the poor customer service and the behavior of the employees. It was up to me to get my money back. Once realizing their mistake it took days for action to get done. I will ensure that everyone I know stays far away from this location. TRIPADVISOR.COM USER
Sep 4th, 2020
Staff were very nice, the room itself (427) was nice and clean but the room had a lot of vibration from the (presumably) A/C units up there on the fourth floor, even when we shut ours off. It was a very warm night so presumably lots of A/C was being used throughout the hotel. Also, we asked for a room with a balcony for fresh air to avoid recirculated air (COVID concerns). The balcony was nice, even though it was shared, though we did not feel comfortable leaving the door open a crack for fresh air at night, which we had wanted to do (security concerns - if we did that anybody out there could just walk into our room). Some sort of security bar on the door would be a good thing. TRIPADVISOR.COM USER
Run down, outdated, bad attitudes
Sep 1st, 2020
I arrived in the afternoon and no customers were at the front desk reception area. A young lady was standing there, not on the phone... I politely said, "hello, I'm here to check in". She immediately snapped back at me, "I need a moment please".... I stepped away from the counter and waited. After maybe 30 seconds in silence she said, "what's your name?" This was ridiculous. No thank you and welcome or anything. I have no idea where they get their training on customer service. Absolutely rude. After I got my key cards, that was it. Nothing about where the elevator is or thanks or here is some water for being a Diamond member. Nothing. The room was old and outdated. The AC unit in the room was dirty and plastic rattled against it constantly. The hotel has used the pandemic to offer nothing to guests. The front staff were horrible. I wouldn't stay here ever again. This was totally unacceptable and I would not bother staying here. This is the worst Doubletree hotel ever. TRIPADVISOR.COM USER
Great overnight stay
Aug 17th, 2020
Stayed at this hotel on my way to VA to get home for a day.. Nice full service hotel with a very nice Cracker Barrel next door. Room was very comfortable and staff were very friendly and accommodating.. Will stay here again.. TRIPADVISOR.COM USER
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