Doubletree by Hilton Hotel Jacksonville Airport

2101 Dixie Clipper Dr | Jacksonville, FL  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Smelly and in need of a deep cleaning

Oct 8th, 2019

I've stayed at this particular hotel numerous times, however, it had been at least a year since my last stay. I have no idea how it went so downhill in a year. The rooms were really poor. The first one had a musky stench plus cigarettes that was overloaded with air freshener on top of it to help disguise it. I'm not usually one to complain but there was no way to stay in that room, so we switched to a different floor. That room also had a similar issue but we were too tired to keep switching. We had to check out at 3am. We didn't even sleep which was the only reason we were getting a room—so we could rest before our flight and that just didn't happen. I won't be back here and am reconsidering even being a Honors member if this is the quality that gets. I stayed at a Sheraton hotel at the other leg of my trip and the experience was so much better, I have really lost faith in Hilton. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Great Location. Nice staff. Food value poor.

Oct 1st, 2019

Room smelled bad. The a/c would not shut off. They recently updated thermostats, but apparently miswired this one and others after speaking to hotel engineer staff. Since it would not shut off, room had high humidity and smelled bad and musty. However, when I requested a room change, I was given one immediately. The $17 breakfast buffet was terrible for the money. Stale croissants, bad looking scrambled eggs. I realize you pay more at a hotel but this was definitely not worth the money. As a Hilton Gold member, I was expecting more. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worse experience ever

Sep 29th, 2019

The initial stay at this hotel and was greeted by a ROACH in the hotel room. This was the first incident, second involved a leaking toilet handle which lead to puddles of water behind the toilet. The work out room had a funny smell and certain areas just smelled like sewer or mildew, like they have a sewage problem. Staff is nice, but the hotel is horrible. They offered free breakfast. Roach, sewage problems, smells and discolored sheets and comforter and you think I want to eat here 🤢. Totally the worse doubletree I have ever experienced and I pray the last. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good potential...but..

Sep 28th, 2019

This property follows the older DT 90s type places. It has been tastefully updated...the beds are comfy and overall the place looks clean. However...the well intended cleaners and disinfectant s that are applied here are way to odorous. Our room (702) had a sickly sweet and citrusy smell that bordered on revolting. We had minimal sleep even after attempting to mask the odors with lotion...etc. I hope they can improve this as the property and the people there seem pretty solid. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Convenient and welcoming

Sep 23rd, 2019

Check in was smooth as I would have expected so no surprise there. I was genuinely made to feel welcome. Staff was courteous and showed respect. The location by the airport eliminated the stress of getting to the airport for the early morning flight a breeze. TRIPADVISOR.COM USER 

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