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at the Doubletree by Hilton Hotel Reading
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Best Service Ever
Sep 21st, 2020
We recently had to be in Reading for a family event. My previous stay was at another chain hotel and was just OK. We decided to try the Doubletree as we wanted a full service hotel and this Doubletree did not disappoint! Our party of 4, all experienced travelers, thought the service at this hotel was as good as it gets at ANY hotel. From the moment we entered the lobby and there was someone standing there to open the door ( keys are required 24/7 at all entrances) to our final breakfast when Yessinia gave us bottles of water for the ride to the airport, we were treated as special guests. Ella and Sugar always greeted us warmly at breakfast and remembered what we liked. Ella actually had them serve biscuits and gravy for breakfast once she learned we were from the South. Jose and Yessinia were excellent servers at every breakfast and couldn’t do enough for us.. At every turn the staff asked how we were, what did we need, and always with a smile. Ella (dining room)said that the staff is trained to help with any issue, regardless of which department should handle it. As an example I asked her if housekeeping would clean daily or if they needed to be asked during these Covid times. Ella took care of it and my room was cleaned that day. The food and drinks in the bar were very good and DJ and Chris took care of us. We never felt the need to leave the hotel! This may be the best Doubletree in the world a Ella said. As far as Covid, the hotel maintained strict standards and was very clean with everyone wearing a mask. We never felt uncomfortable during our stay. TRIPADVISOR.COM USER
Sep 15th, 2020
I stayed here for a work trip in early March and i recommend this property. I had a wonderful stay and the staff is great! Very friendly and polite.. The food is delicious at the restaurant. Would definitely stay here again. TRIPADVISOR.COM USER
Well appointed hotel with a few flaws
Sep 10th, 2020
Recently stayed for a weekend visit to this Doubletree in Reading, PA. Decor was updated and the staff was very friendly and helpful. AC unit in room a little loud while sleeping. Modern bathroom and room furniture. Pretty clean overall, plenty of "MUST WEAR A MASK" signs hanging up throughout the hotel. At a table in the lobby was hand sanitizer and Doubletree COVID wristbands along with the Hilton statement of COVID guidelines they are following. However we did notice that some of the staff was not adhering to the current COVID protocols. We did notice the chef serving the hot breakfast was wearing his mask as a chinstrap thoughout the breakfast, exposing his mouth and nose while serving the food, then we watched him pick up a hand radio and call someone, then went right back to serving guests their breakfasts, not changing gloves. No hot breakfast for us, and I was really looking forward to that Doubltree French Toast. The restaurant for dinner was nice but again servers had their masks under their noses as they served your food. The food was pretty good at the restaurant, ate their twice, second time took it to go, didn't want to see the noses hanging out over my food again. The front desk staff excellent, shout out to Chasitty. It is a very nice hotel to stay at but I thought the location was in a sketchy area. Would not advise strolling the neighborhood. Not many places to dine or see in the area anyway. Would have given 5 stars but the lack of respect for the guests from the non-covid compliant chef and the sketchy neighborhood bring it down a few notches. TRIPADVISOR.COM USER
Aug 29th, 2020
During our stay at The Hilton Hotel in Reading. PA we were served by an excellent wait staff. His name was Jose. He was most genuine and caring. His sincerity showed thru, even with his Giants mask on. We will be back in January and because of him we look forward to this visit. TRIPADVISOR.COM USER
Aug 29th, 2020
I recently stayed for about a week at the Doubletree by Hilton Hotel in Reading, PA. The staff was hands down the best I have seen in a long time. The staff remembered your name and this made things very personable. I truly enjoyed meeting all of the staff and speaking with them. This hotel was also immaculate and the pool reminded me of a high class spa. In the restaurant everyone was great. Jose was very friendly and made having breakfast fun. Its nice to be treated as part of the family and not just a random guest at another large hotel. Truly amazing service by Jose and the team. TRIPADVISOR.COM USER
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