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at the Doubletree by Hilton Richmond-Midlothian
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We do not have deals for this hotel.
Nasty, absolutely nasty!
Dec 2nd, 2020
This is the first time I've stayed in a hotel since the virus got going last March, and it will be the last. Upon entering our room, I found a dirty sock on the closet floor! How can a room be sanitized and there be a sock left on the floor? We almost left and asked for our money back, but instead just requested another room. This room was better in that it didn't have any clothing left behind, but the whole hotel looked run down and kind of sad. The second room was ok (at best), and we stayed the night. Uneventful up until I got up the next morning and poured myself a glass of water. I looked in the bottom of the glass and there was a stain of some kind. WOW! Great cleaning job yet again. I am including a pic of the glass. I wish I had a pic of the sock, but you can imagine that yourself. Whatever you do, DO NOT stay here. The desk clerk (I did not see another employee the entire time I was there) was very engaging and helpful, but I got the feeling the place is terribly understaffed and I estimate the hotel of less than 15-20% occupied. Still no excuse for this. TRIPADVISOR.COM USER
Loud and Dirty
Oct 13th, 2020
We stayed three nights for a wedding. The rooms were extremely loud. My friend had a suite, we spilled a small amount of water on the tile floor. When we wiped it up the paper towels were filthy dirty like the floors weren’t mopped in months. This was on the 1st day. Ick! The bar was a nice feature. TRIPADVISOR.COM USER
Sep 28th, 2020
We had a great time, the motel, was very Accommodating. The only thing that I Saw wrong, was When I asked for my trash to be picked up and fresh towels I never got my trash picked up they never came in the room to get my trash I did not expect them to remake the beds but at least pick up the trash because I did ask that and I finally got fresh towels about five or 6 o’clock the day of when I asked for towels early on Saturday morning, and I want to come earlier so that I could take a shower but we stayed the whole weekend and we had a great time. I wish the rooms were a little bit bigger but it was still nice thank you Doubletree by Hilton for our stay! TRIPADVISOR.COM USER
Aug 3rd, 2020
Booked a large 2 room suite, unfolded the sofa bed and was horrified to see blood, food and bugs on the mattress pad! It was horrible and sickening. We were all tired by this time, and had to pack up all our stuff and move to another floor. For this experience, only $70 was taken off the bill. I will NEVER stay here again. A disgrace to the Hilton name. TRIPADVISOR.COM USER
Nice place with good social distancing
Jul 31st, 2020
Much of the hotel was closed (pool, restaurant, bar) because of coronavirus and the occupancy low. Service was friendly and we got a diamond room upgrade. Rooms were comfortable, clean, and stocked with plenty of towels, coffee, etc. Would recommend and will be staying again in August. Free parking. Reasonable rates too. TRIPADVISOR.COM USER
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