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at the Douglas House
World Class Service
Jul 7th, 2020
World class service!! The manager, Joe, is professional, prompt (returning phone calls) , polite, pleasant, and accommodating. The staff is exceptionally pleasant and attentive. The room and facilities are clean, comfortable, and welcoming. Everything was wrapped in plastic wrapping to ensure sanitation during the COVID-19 pandemic. This included remote controls and the towels they provided us frequently. All in all, it was a solid five stars experience: world class service at your local Key West BnB. TRIPADVISOR.COM USER
Absolutely loved the Douglas House!
Jun 22nd, 2020
We stayed in 1108D which is a beautiful 2 bedroom apartment with a lovely balcony overlooking Duval St., in late February just before the pandemic. The pool area was great and the location was perfect. The staff were very helpful and friendly and made you feel welcome. We were already planning our return someday on our way home! In addition, I forgot a few pieces of clothing in a drawer and they were quite happy to assist me in having the items shipped back to me in Canada- thanks to Kim and the manager - very appreciative of the excellent customer service! TRIPADVISOR.COM USER
Douglas House - YES
Mar 11th, 2020
Beautiful place, clean room, friendly staff. Property has a small pool, plenty of chairs. Also has fresh coffee and tea there most of the day. At south end of Duval street. Just a one night stay with another couple. TRIPADVISOR.COM USER
Great private entry room
Mar 6th, 2020
We have just spend one day on Key West ( first time away from our newborn son). We have stayed on the island 5 times and Douglas house was no different than our other experiences in Key West. Beautiful! Our room had a great private entrance off one of the side streets and was a simple room that was more than comfortable and clean. We have stayed at the bigger resorts on stock island and northern Kew West and also other Bed and breakfasts off Duval. The staff were friendly and prompt. The location being on the east end of Duval allows you to be close enough to not only the main strip but also to Bahamian village. If you haven’t considered that area check out blue heaven for breakfast! But get there early. Beautiful stay and one of the many reasons Key West is our special place! Thank you Douglas house! TRIPADVISOR.COM USER
Third Time Was the Charm!
Mar 2nd, 2020
This was the 3rd attempt to get to Key West to stay at the Douglas House ... but hurricanes and family issues kept insisting we cancel each trip. Well, persistence pays off and we were able to make it for our 20th Anniversary celebration!! Douglas House was everything, and then some, of what I'd hoped it would be. We stayed in the Bismark Palm cottage, and it was such a lovely get-away! There was a wonderfully landscaped private back porch where I could enjoy my coffee each morning. There are actually two separate baths in the unit - one with an oversized rain-shower with a vanity sink, and the other with the toilet and a 2nd sink. Loved having two separate sinks for getting ready. Two wall-mounted TVs (living room area and the bedroom). There was also a small wet-bar area in the living room containing a microwave, fridge, sink, coffeemaker and dishes/glassware. There are so many little nooks and landscaped areas in their outdoor courtyard areas where you could have some quiet time for reading, relaxing and/or napping! It's a private little oasis, and I loved everything about it. We managed to get back to Douglas House in mid-afternoon or early evening every day to have some pool time, and we always had the place to ourselves - it was WONDERFUL! Water temp was perfectly refreshing without being cold, along with plenty of towels, beach chairs and pool noodles that we could even take to the beaches! This place is less than 1/2 block off the southern end of Duval, and there was NO issue with noise or rowdy guests. There was a little convenience store about a block away to pick up snacks, fruit, grill foods, ready-made food, drinks, etc. The staff were friendly and helpful at every turn ... they all take such pride in the facility, and if I ever get to make the trip again, I won't hesitate to come back to the Douglas House!! It was a magical get-away!! TRIPADVISOR.COM USER
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