Dreams Palm Beach Punta Cana

Cabeza de Toro | Punta Cana 23000  [SEE MAP]Punta Cana  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Amazing Destination Wedding Location

Sep 22nd, 2020

Went here for our wedding and cannot compliment the wedding planning and support staff enough for their exceptional service. The resort photographer was equally amazing and provided great images. By far the best wedding photographer we have ever seen. They were always willing to do whatever they could to provide us with our requests. It was a bit unnerving at the beginning of the planning to be doing it remotely and for many choices it was really up to us as to what we wanted, i.e. cake, bouquet, etc. We sent pictures of what we were looking for and hoped for the best. The results were far beyond our expectations, everything was done extremely well. We had inquired about the possibility of a bilingual wedding ceremony as my wife and her family are french. This was not possible as the minister performing the ceremony was not able to do this but without us asking they arranged to have an interpreter to be part of the ceremony. Really above and beyond what was expected. The resort itself is clean and well maintained. There is a good variety of activities available on site. Food in the main buffet is good with lots of variety. There are quite a few other smaller a la carte restaurants to choose from These restaurants generally do not do advanced reservations so you do not lose hours your first day trying to make reservations for later in the week. This was nice compared to other resorts. It was not that difficult to get a table even for a large group. Overall a great resort and we cannot wait to be able to go there again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Truly Awesome Customer Service , food and views Muy Excelente!

Sep 2nd, 2020

Not sure where to start everything was EXCELLENT! (except 1 a/c unit) To name just a few of the GREAT customer service personal and new friends we found: Mr Lava - This young man I cant not say enough good about, He kept us entertained, happy and made sure we had anything we wanted. He is AWESOME - I cant put his real name here but I have him as a facebook friend now. Got to meet his girl friend whom he plans to marry in December and I wish him and her ALL THE BEST! I enjoyed you muy bien Mi amigo!! Cant wait to see you again. Superman - Hotels have all kinds of people to help and serve you and superman is among the BEST.! Anything we needed he got for us and very quickly! Never had to ask him twice for anything! Muy Excelente! Alex the Concierge - - for as young as he is he KNOWS customers service and I believe it is part of his heart - to serve and to help. Fermani the driver- anywhere we wanted to Go He was the man - VERY very good at what he does. A great person. DJ Eric - Always playing good music and taking request. We did country western dancing - I think a lot of people were surprised that he played country music for us at our request..LOL Olveria -good bar tender knows his skill well. Never had to ask for a drink Carolina, Cesar and Compress from UVC - These people know their customers and try to put smiles on everyone faces. We became friends with them. Even have their cell numbers. They are always smiling and constantly making sure we had a great vacation for my 55th birthday. Jacqueline was a awesome waitress - never had to ask for anything she was always there. WE WILL BE BACK and hope we see everyone one of them again!! MUY EXCELENTE!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

One of the best resorts we have ever stayed in

Aug 23rd, 2020

We have stayed September 2018 during hurricane Irma and again September 2019, we were going to be back April 2020, but COVID stopped us, just waiting on holidays again from the UK and we will rebook. The rooms are clean, lots of space, nice views, the staff don't stop all day and ate so helpful. food is great. Lots of choice. Coffee shop is a favourite of ours. A couple of shops on site is handy too. Entertainment is fabulous. Also try and check out different activities in the afternoon. The beach is nice too and we were able to snorkel further up the beach where it was particularly blue. Can not wait to return to palm beach resort. Haven't tried the spa yet si next on the list. We have met lots of wonderful people from across the world and ate still in contact with some of them now TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great value

Aug 9th, 2020

I had the opportunity to stay at the Dreams Palm Beach resort in Punta Cana during the last week of August 2019 through the first week of September 2019. This all-inclusive resort is an AAA Four Diamonds level property, and it did not disappoint. During my week long stay, I tried all a la carte restaurants. With the exception of the Seaside Grill, all others a la carte restaurants required men to wear pant/jean, which isn't ideal due to Punta Cana's weather and humidity. However, the food was excellent at all restaurants and the service impeccable. I agree with other reviews, the World Cafe (the Buffet), could have more choices, especially on the vegan/vegetarian side. As previously mentioned, customer service at this resort was nothing short of impeccable. Everyone was friendly and willing to go the extra mile: 1) Cristina, at the Seaside Grill, recalled a conversation we had during my first visit at the restaurant, where I casually mentioned my favorite Dominican Juice, Morir Soñando, which is not listed nor offered on their menu. She surprised me during my subsequent visits with a handmade juice. 2) Rafael, at the Portofino Restaurant, was extremely friendly and always looked for ways to make us feel extra special. He was very accommodating and helpful. 3) Dimitrio, Seaside Grill, went the extra mile during my last day at the resort. I asked for the Dominican Breakfast late in the morning, but they didn't any plantains. When I told him it was my last day, he sent someone to grab fresh plantains and had the kitchen cooked my Dominican Breakfast. 4) Jose Alberto, one of the many security guards, helped me in two occasions, once while dealing with a local vendor (a pharmacy), and the other a beach vendor. He always made me feel safer and helped me get better prices when I tried to strike a deal with the vendors. 5) Milciades, Seaside Grill, great service, every single day. 6) Jose, the taller, pool bar. Great guy, excellent service, great drinks. While I was extremely pleased with all my interactions with the staff, especial shout out to the Seaside Grill staff. Definitely a 10/10 experience. The rooms were cleaned twice a day, and towels and sheets replaced. I was surprised the hotel didn't offer free travel size lotion as part of the free toilettes. Definitely a 9.5/10 experience. Will be back in the near future. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Good get away

Jun 7th, 2020

First time bringing our son on vacation, was great the only thing is make sure you are firm and don’t sign up for the time share they are really pushy! follow you to the pool and make you go on the tour, also be careful of food poisoning, I got sick on my third day and was out for the next three...the vegetables don’t get washed properly, and I didn’t touch any meat or fish. Other than that it’s really nice and quiet, music and atmosphere is great would definitely recommend! TRIPADVISOR.COM USER 

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