Dreams Riviera Cancun Resort & Spa

Carretera Federal 307 Chetumal–Puerto Juárez, Benito Juárez | Puerto Morelos, Maya Riviera & The Yucatan 77580  [SEE MAP]Puerto Morelos, Maya Riviera & The Yucatan  [SEE ADDRESS]
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Courtesy of Dreams Riviera Cancun Resort & Spa

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at the Dreams Riviera Cancun Resort & Spa

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Guest Reviews

TripAdvisor Traveler Rating 5

Great place to go in Mexico

Jan 17th, 2020

We just got back from an awesome vacation at Dreams Riviera Cancun. We had a great experience with this hotel and and it’s amenities. There were so many positives with all the staff but a few stand out. We had booked with Preferred Club so we got our own private check in. The room we had was on the first floor so we asked to switch and Eddie helped out with that and followed up the next day to make sure we were happy, The view from our new room was awesome. We were able to sit on the balcony and enjoy or even in the room with the patio door open and relax after a day at the pool and beach and still feel the breeze and hear the ocean. The room was comfortable and had all the amenities one would expect. Next is the food choices. No shortage of options and no limit on a la carte dinners: Japanese teppanyaki - we did two dinners there, one at the cooking table and one just at a regular table. You need a reservation for the cooking table, which was an awesome experience. None of the other restaurants require reservations though. Chefs Garden - our favourite. It’s like an authentic Italian Trattoria restaurant and every part of the meal was amazing. I had the calzone and my wife had the pasta. And chocolate fondant brownie with ice cream for dessert - awesome. The other options are a Mexican, Italian, French, Seafood, and Grill. Plus the buffet which was really good too with something for everyone. Another really convenient aspect was the snack bar setup for lunch (burgers, hot dogs, fries, pizza, chips) right next to the pools - didn’t even have to dry off! Plus the Grill and Seafood restaurants are next to the pool too and open for lunch with great options. The poolside service was also awesome. So many helpful, friendly, and awesome servers but a handful stand out. Luis at the pool bar was awesome! Ricardo is one of the servers and he was great too, even remembered what we liked the following days. Ivan is another one, and you can’t miss him with his distinct whistle as he walks around. Lastly was the gentleman at the Barefoot Grill that I didn’t catch his name but he always had a smile and when asked how are you, the same genuine response, Very Good! Always make me smile. It’s the personal touch that makes you feel like family and welcome. No shortage of entertainment both through the day at the pool and beach as well in the evening with live entertainment that will appeal to everyone. They also have a fitness centre with modern machines and even a yoga centre. We had a great week and would recommend this to couples or families looking for a time away. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

EXCELLENT Vacation!!

Jan 17th, 2020

Just got back and I want to book AGAIN to go back next week:)))) Just kidding ...but that is how I feel :) Let me start by saying THANK YOU to all the staff team that made this a very memorable FUN trip for us . It was to celebrate my bestest of friends 70th Birthday ! They made sure we had an AMAZING time , something she/we will never forget . It all started from the VIP pick up from the airport to the drop off back. Thank you to our drivers . The staff go above and beyond to make sure your stay is AMAZING!! If you can upgrade to Preferred Club I say a MUST! My room was ocean front with 180* of amazing views. Need to give some shout outs and THANK you's to some of these individuals that went above and beyond. Ceaser (Room operationdivision manager (VP) for short :) GREAT job, always on the go, helping any one in his path if need be. I even saw him cleaning up and picking up water bottles around the resort etc. You can tell he as well as the others take great pride in doing their work, as well as keeping the resort emasculate . Nadia (Chief Concierge) You are as beautiful outside as you are inside ! You are very good at your job, thank you from the bottom of my/our heart for all your efforts to make sure we had an EXCELLENT time! The entire team at the Proffered Lounge including the new manger Thank you!! from the "welcome home" to our check out . French restaurant , GREAT!!......, Oscar our waiter every time we ate there you made it magical , you are one of a kind !Thank you for the memorable dinners and the ice cream deserts you made at the table every time ,not to mention the lovely wines we had from the vast menu you had to offer at the resort . Next time Kim Crawford will be on menu:)) Italian restaurant was always GREAT...loved almost everything on menu . Thank you to all the team there as well...Oscar (Chief Maitre D and still in charge ) Teo or waiter who was always on top of his game as well as a few other waiters I forget the name ...We always had the best time with great wine and delicious food there. Mexican was a lovely surprise the restaurant is really really nicely decorated and the food was top notch!Thank you to our waiter Alfredo always humming a tune (funny man) Breakfast and lunch at the seaside grill area was one of my fav!!! The breeze and the ocean views and vibes are a great relaxing combo. The food was nice and the service was TOP NOTCH!!! Thank you SO much to Juan (manager ) Diana(manager) Emmanuel our waiter for always providing GREAT service !!! As well as the team that made that possible. Pool and Beach area was always clean and taken care of...The bars at the beach always FUN and something going on, loved the swings at the bigger beach bar , especailly if it wa going to rain for a few mnutes . Loved hanging under it . Rafael at the small beach bar had a big smile always and ready to serve the best drinks , kind of like Tom Cruise :) The EXCELLENT service from the pool concierges Leonardo and Fransisco was great ...Leo made sure the Bali beach bed was decorated with balloons and a birthday banner for my friends arrival at the beach :))) Defiantly get a pool cabana or a Beach bed worth every penny . The attention to detail was very much appreciated, they worked very hard to make sure you wanted nothing . Our waiters at the beach Santiago , Israel, Pedro ,Eric excellent job , thank you sooo much for making sure the drinks where flowing :) The Sommelier at the resort Alfanso was very knowledgeable about the wines they carried and his recommendations where exactly what we liked and more . TY! The main Chef at the resort Enrique again many thanks on your wonderful creations also our chef Robin last night at the Italian restaurant for making me the yummy lobster dish. I can't say enough wonderful things about this resort.... lots to do if you want and total relaxation at Spa or beach if you like. The Spa is a MUST!! Carlos from the Spa thank you for recommending a few of the services we ended up getting ,if it had not been for you coming to the beach and letting us know about the services at the Spa I would have just been at the beach the entire time hahaha! Izelle my massage therapist was great TY!!! The hydro water spa experience is a must as well as the other services they offer , the facility is relaxing , clean and lovely! To my maid Beatrice (I hope I got this right) TY for making sure my room was especially pretty and clean , the extra touches :) Main Lobby bar Clever our bartender and team TY GREAT job , loved hanging there after dinner for the live music , always something different as well as Vegas nights , Mexican night , Beatles show at the beach etc.... I have to mention since my last trip in July to this trip ...WOW WOW WOW what a difference in the EXCELLENT service that we where given. A great big thank you to the GM! Mr Cordova for an AMAZING job well done with your team . We will be back many many more times and will not hesitate for a moment to bring others with us . All I can say is pack your bags and head here, you will not be disappointed . Awesome place :) See you all very soon ! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice Resort

Jan 17th, 2020

The resort was beautiful, the drinks were great and the staff was awesome. We weren’t a huge fan of the food and we were harassed constantly to use our resort credits which they use as a sales pitch to buy timeshares. We paid for the “preferred” level service which honestly wasn’t worth it, besides the preferred lounge. And kudos to Octavio in the preferred lounge because he was awesome. It blows my mind that people don’t tip the staff members while vacationing in Mexico. They make under $20 a WEEK! We tip like crazy and they staff member will take care of you without even having to ask for anything. It was a great stay besides the constant sales pitch. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful vacation

Jan 16th, 2020

We spent 10 days at the Dreams Riviera Cancun over Christmas and New Years. I'm always surprised at how picky people are in their reviews. When we are at an all-inclusive we always think how blessed we are to be able to have such a luxurious vacation where we are totally spoiled. The staff at Dreams are wonderful. We appreciated their good natures, their willingness to help, their kindness, their attentiveness and their smiles! We had a 5th floor room and made it our goal to use the stairs up and down every day for exercise to compensate for eating and drinking too much! The rooms were very nice! We had no complaints. The food situation was interesting. Most resorts we have gone to have had amazing buffets. Here is my assessment of the buffet at Dreams. First of all, the dining area is air-conditioned to the point of being cold. I always brought a wrap when we were there. We found out that the only meal that was worth eating there was breakfast. They do a great job at breakfast. You can also eat breakfast at the outdoor restaurant near the pool. We enjoyed that on warm, sunny mornings. Lunch was always out by the pool. Most days we enjoyed the chips and guac and pico de gallo, once in a while we would indulge in a burger and sometimes they set up really awesome buffets by the pool that included seafood or tacos - always something different, but really good. So when it comes to dinner, you have the choice of restaurants to eat at and you don't make reservations, except for the Bordeaux - which we didn't eat at because my husband doesn't like to wear pants and closed shoes at a resort - he is in total vacation mode. So, we at at all of the other restaurants and thoroughly enjoyed them all. You can dress more casually at those and so that was my hubby's choice. The beach is always where we would settle ourselves for the day. You can walk for miles each way and we love to do that. The seaweed issue is nothing to get worked up about. There were days when it was worse than others, but that is nature. The workers are constantly doing their best to clean it up. We also really enjoyed the infinity pool. What I liked about that is that it was heated and so it was a perfect temperature. The servers at the beach bar are wonderful. They are more than willing to serve us and do a good job of keeping up. It doesn't hurt to tip them and be friendly either! We enjoyed the pool bar as well. In the evenings we often hung out in the lobby 'people-watching' and talking with others which was fun. The lobby bar was wonderful and the lobby is full of servers checking on the people and bringing them what they ask for. We didn't care for the entertainment room, but we really loved the performers in the lobby at night. They were amazing! So, having said all of this, you should go to this resort and enjoy and not look for problems! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice resort overall!

Jan 15th, 2020

We visited Dreams Riviera Cancun in January for a destination wedding. The wedding was beautiful, and we thought the resort was nice, too! There were plenty of chairs by the beach, sometimes the pool chairs were a little crowded. The bar in the pool was great, and service by the pool and beach was also quick. Restaurants were good, but sometimes a bit slow. The best quality food restaurant was Bordeaux, by far. The food at the wedding was also excellent. We enjoyed the live music throughout the resort vs the elevator music that many resorts play. Our only moderate complaint is that everything in the halls echoes, so there is a lot of noise in the rooms, sometimes late at night or early in the morning. If you want to sleep a lot, this might not be the best choice. The resort was clean, and housekeeping staff did a great job on our room. The area seemed safe, and you can walk up the beach into town in a quick 30 min walk if you’d like to go off resort for lunch or some shopping. Weather in January was warm (low 80s) but windy, with some clouds. We worried because the forecast called for rain every day, but it would only rain for a few minutes maybe once per day in the afternoon... so don’t let the weather panic you! We did not visit the spa, but heard good things about it. TRIPADVISOR.COM USER 

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