Dreams Sands Cancun Resort & Spa

Blvd. Kukulkan Km 8,5. Zona Hotelera | Cancun 77500  [SEE MAP]Cancun  [SEE ADDRESS]
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Courtesy of Dreams Sands Cancun Resort & Spa

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Guest Reviews

TripAdvisor Traveler Rating 5

Amazing

Jul 3rd, 2020

We had a holiday last june and had an amazing time. Staff were absolutely fantastic especially Freddie , Richie , Manilow and Maria at the beach bar . Entertainment staff were awesome and we booked to come back again in October this year if we can but unsure if it will happen because of coronavirus. Anyway just wanted to say it's a beautiful place and can't wait to go back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing people!

May 26th, 2020

It was in February, which feels like another lifetime (pre-quarantine time) so it's foggy, but my daughters were reminiscing tonight about the trip and it reminded me for the millionth time to finally write a review! I will just say that it was a GREAT resort - full of life and energy and excellent food and just the best people. I cannot say enough good things about the Explorers Club for kids. My girls LOVED it (ages 6 & 8) - we could barely get them to eat dinner with us once they learned they could do it with their beloved leaders and friends there!! THANK YOU to all of the entertainment team and all the staff (including the yoga instructor) who made it all so wonderful. Just a beautiful spot in the world, and a very well-run one at that! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Terrific return stay at Dreams Sands Cancun

May 19th, 2020

What a great return trip to Dreams Sands! We stayed in 2018 and returned again March 2020. This time we made a Preferred Club reservation, at an additional charge, thru Cheap Carribean.com. It was worth every penny. We arrived at the hotel greeted with hot towels, drinks, and immediate check-in at the Preferred club lounge. The rooms weren't ready at check-in, but they took our bags, we ate lunch and then our rooms were ready. The preferred lounge was a great way to end the day before going to dinner. Armando was a terrific bartender and he always had a smile :) The rooms could use a little freshening up, paint etc. Also, the bathroom shower is partially open and it's difficult keeping water from getting on the floor. We notice these issues from our last stay as well. We had a small problem with our room on this trip, and they moved us to a nicer room immediately. Maid service was fantastic - Tila was our maid and her attention to detail was fantastic. We arrived at the start of the covid crisis, before things were shut down, and the attention to cleaning throughout the entire resort was impressive. All of our restaurant experiences were great too. Our favorite is still Waves and Sands for dinner and Olio's for breakfast, but all the restaurants & service were great. La Cevicheria was another favorite at lunch time-this was new from our last stay. The beach is great and always clean. The continued issue at the beach is availability of chairs in the shade. Also, the chair saving starts very early in the morning, which I'm told is common but not great if you don't want to get up early. The resort needs to provide more umbrellas for shade to accommodate the number of guests. We can't wait to go back :) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not a great honeymoon

May 3rd, 2020

As promised we booked and paid extra for a sea view room this view was covered by palm trees, the staff were friendly the Chinese was really nice and the breakfast however the Mexican restaurant was disgusting! There was a damp smell in our bedroom that made me sick! Anyone on honeymoon had a banner on their door we did not! Pushy sales people trying to push things on you! This holiday cost us a lot of money and for the extra few hundred we would have went to the moon palace! Apart from the smelly room and the bad Mexican everything else was fine this is not a five star hotel but we had a good time regardless TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

BEST VACATION EVER!

Apr 27th, 2020

This was the 1st all-inclusive vacation I've ever taken, and I WAS SO SATISFIED! The entire hotel staff is amazing, friendly, and hospitable! Shout out to one of the waiters, Bernardo, who was just SOOO awesome! And Daniella in their spa was just great! The only thing I did not like was they schedule a meeting with a resort specialist to give you a gift, but it's really a hook to get you to accept some discount coupons and go through a 90 minute presentation to get you to purchase some hotel chain vacation deals; and if you say no to the presenter, they have you meet 3 more people who try to convince you and look so frustrated if you don't accept their package. This was the only bad thing about it. But I will definitely be coming back here because everything else is just wonderful, and just make sure to say "NO" to any presentation. Also, when you are leaving the airport, there is a small section you have to go thru before you reach the outside. RUN DON'T WALK thru that section! The people at the little booths are people that will act like they are airport reps, but they are really people that will try to get you to sign-up for timeshare meetings or buy packages. JUST SAY NO! The hotel provides better, inexpensive activity/sight-seeing packages. TRIPADVISOR.COM USER 

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