Drury Inn & Suites West Des Moines

5505 Mills Civic Pkwy | West Des Moines, IA 50266-5307  [SEE MAP]West Des Moines, IA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Drury Inn stay

Oct 23rd, 2020

My stay here was really great. The location was convenient and it was a very comfortable room. I fully recommend this hotel for your next meeting place or lodging. It is close to shopping, dining and just about any type of food and beverage you want. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very happy with our first stay at a Drury

Oct 19th, 2020

I booked this hotel last minute to break up a long drive. I’ve never stayed at a Drury Inn, but my in-laws really like the brand so I decided to try it. It was great! Very clean & the breakfast was much better then the other hotels I’ve recently stayed at. Biscuits, gravy, scrambled eggs, sausage, oatmeal, tougher etc all served by an employee. The pool was very unique- swim through to outside style. Gym was open too. They also have a free evening food/drink hour, although I was too late arriving to try that. I’d definitely stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Perfect Location for Travelers

Aug 30th, 2020

Like all Drury Hotels, this one is very new and clean, with a friendly and accommodating staff. The free happy hour every evening is a nice treat, and the free breakfast is standard fare for such. What really makes this hotel for me is the location - a very nice outdoor shopping mall is just across the street, with at least 10 restaurants, a wine bar and a beer bar with 120 or so beers on tap all within a 2 or 3 minute walk from the hotel. Great choice. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Typical Drury Experience

Aug 18th, 2020

We stayed here when passing through the area, and since we have enjoyed previous stays at Drury Hotels, we decided to add an extra two hours to our trip and stay here. Was it worth the drive? Most definitely, it was! The hospitality was fantastic again, and despite being an extremely stressful night for them (severe weather hit Iowa shortly before — was relatively busy), everyone was extremely friendly. This hotel was busy that night, and at certain times, there were over 10 people at the front desk. The internet was down that night, and instead of acting like nothing was wrong, they informed each guest of the issue and that they were trying to fix it. Very good! We chose the two queen oversized suite, and I was shocked by the amount of space in the room. It seemed like it was the size of three or four standard rooms! Not only was the suite spacious, the cleanliness was perfect. It was so clean that there were no stains, hair, or crumbs in sight — even in the back corners — and the door frames and pictures above the beds were completely free of dust. Our white socks did not turn dark at all, not even slightly. Very few properties are this immaculate, and I felt so comfortable staying here. The evening reception and breakfast were exactly what I expected. The nightly meal had chicken fingers (not those like the other Drury Hotels I’ve evaluated), pasta, soup and salad. Breakfast consisted of biscuits/gravy, scrambled eggs, sausage, and potato wedges. At this time, it is served by the employees, which I am completely satisfied with. Although there is so much to like about this place, I have two small complaints: 1) That morning, one of the two elevators was broken, leaving the entire property with only one. To make matters worse, the staff used them and took up much available space. This could be much easier if they installed a service elevator. We often found it quicker to take stairs (even being on the 6th floor!). 2) A housekeeper was not wearing a mask and used the elevator with other guests (twice that we saw). This is unacceptable during COVID. Everyone else complied with the policy. The hotel is 10+ years old, but it still has the feel of a brand new Drury, and it is beautifully maintained. After doing research, the only property I found to be cheaper was a low-budget motel that earned poor reviews, so it definitely fits the bill. We will continue staying at Drury Hotels and highly recommend staying here. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not like the others...

Aug 16th, 2020

We usually stay at any Drury in the area when traveling. Check in was fast and room was clean. I could not get over the lack of water pressure in the shower. It’s always good to start the day with a hot shower but with no water pressure it was dreadful. TRIPADVISOR.COM USER 

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