Eastwell Manor

Eastwell Mansion Eastwell Park | Boughton Lees, ENG TN25 4HR  [SEE MAP]Boughton Lees, ENG  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Spa Day

Oct 31st, 2020

We had a fantastic spa day. We were made to feel completely welcomed and was able to have a relaxing day that was most needed. The food was fantastic, the facilities were clean and the treatments were superb. A particular mention to Paul for looking after us to ensure we had the best day. Next time we come, we will make a night of it! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Awful!

Oct 30th, 2020

We thoroughly looked forward to our visit to Eastwell Manor spa hotel time celebrate our wedding anniversary! My husband gave me the surprise as a present and said I could book a treatment too! I rang up, booked a full body massage and was told I could use the spa either side. We arrived just after 11am, our first night alone from the kids in 18 months! Met with a receptionist who was frankly odd and responded to every comment or request with “Alrighty!” He said we couldn’t check in until 3pm I said no prob we want to go over to the spa before treatment anyway! Went over to the spa met by a very rude young woman who told us as we were staying at the hotel on a bed and breakfast basis( I would add this was a deluxe package of over £200 plus a treatment of £89 and dinner booked in which cost £120) we could only used the spa from 5-9pm and then the next day 7am-10am. We were shocked a) because obviously we had booked dinner and b) we had planned on breakfast and a lie in! But sure enough in the small print this was listed! We thought after much upset we would have some lunch and have our room at 3pm! Then told no lunch tables Until 230pm! This is because the spa make there money from day trips and the hotel from afternoon tea! Yet the people who spend the most get the least access! The manager at the spa was not forthcoming and was unhelpful. The manager at the hotel kindly advised we could have lunch in the bar where there was a lovely lady serving there. Lunch and dinner were faultless really lovely food! Our room was beautiful. The TV and WiFi did not work which we raised but was not sorted. The spa we duly went to at 5pm. It was a complete let down, off covid rules that were not been monitored. Limited numbers in sauna and steam room (understandably) but meant we never got in there! The pool and hydrapool were cold, for Champneys it was awful! The whole experience was upsetting and disappointing hundreds spent and really not the experience we hoped for. Definitely not a hotel attached To a spa, wholly seperate and made To feel like an outsider! Keen to get home to be honest, Won’t visit again! Lots of other couples were making the same complaint, hardly a spa hotel when can barely access spa! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Terrible spa day

Oct 30th, 2020

Spa was awful from the start, no seats or day beds available, treatments cut short not even any cold beverages. Total disappointment and waste of money which wasn’t a cheap day. Champneys couldn’t of made it any more of a bad experience if they tried TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Spa day

Oct 30th, 2020

We visited for a spa day and from the moment we arrived we were made to feel welcome and instantly relaxed. The food, service, facilities and spa treatments were all fantastic. The lengths the spa staff have gone to make it a safe place to visit was noticeable and it felt very clean and was so well organised. A particular mention to Paul who went above and beyond to make the day feel extra special. Thankyou! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Lovely relaxing luxury stay

Oct 29th, 2020

My husband and I stayed for one night last week and had such a wonderful time. Food was fabulous, spa very relaxing (great pool and we loved lounging on the day beds round the pool) . Had an amazing massage too. Room was lovely and the grounds here are beautiful. Thank you so much for our stay, we would love to come back again one day. TRIPADVISOR.COM USER 

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