Econo Lodge Inn & Suites University

2231 Banff Trail NW | Calgary, AB T2M 4L2  [SEE MAP]Calgary, AB  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

The worst!

Oct 18th, 2019

Writing this on behalf of Australian friends who had to take an emergency flight to Canada (Calgary) to be by their son’s hospital bedside after a life-threatening accident. (They are currently at the hospital as I write this and do not have time right now to write a review- but this review needs to be expressed!) Their son is in critical condition and they are living on an hour by hour / day by day existence. They articulated this to Econo Lodge staff upon checking in and explained they would need flexibility with dates as they did not know how long they would be in Calgary - it was dependent on their son’s recovery after 4 surgeries in a 10 day period. Whilst sitting by his side in the hospital room after another surgery- Econo Lodge staff removed all of their belongings fro their room- throwing and stuffing everything in plastic bags. They de-activated their hotel key. Upon returning at 1 am back to their room the husband discovered he could not access the hotel. It turns out Econo Lodge staff had kicked them out of their room because they could not confirm with Econo Lodge their date of departure. Desite the fact they had communicated this with staff at check-in that flexibility was paramount due to the circumstances of their son. To add insult to injury personal belongings were damaged, and the hotel failed to return their only International power adaptor. The couple were then forced to seek last minute alternate accommodation on top of the horrific ordeal they were already experiencing doing bedside vigils at the hospital Trauma ward, in a country on the other side of the globe, with no family, or friends in reach. So much for the infamous Canadian friendliness and hospitality renown worldwide. Shame on you Econo Lodge Inn& Suites University Calgary, Canada. I will be spreading this story of your complete lack of compassion and empathy far and wide. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Econo Lodge

Oct 2nd, 2019

We usually do not stay at Econo Lodge's based on past experience. However, our one night at this Econo Lodge on Banff Trail in Calgary was excellent, the best Econo Lodge we have stayed at. Check-in was quick and friendly, the lobby is nice. We stayed in the main building which had an elevator, the room was good with king bed, microwave, fridge, sofa, table, desk, flat screen TV. The bathroom was separate from the room with good counter space. The room was clean. Breakfast was very good, rolls, muffins, toast, cereal, hard boiled eggs, pancakes, coffee, juice, certainly enough to start the day. The parking was good, enough spaces. It is close to the downtown area, about 4 miles, took about 10-15 minutes. An excellent stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Great price-performance ratio with good connection to Calgary downtown - but garbage producer

Sep 24th, 2019

It's a good budget hotel with good connection to Calgary downtown and NW, as the city train stops right in front of the hotel. It has an indoor pool and a small gym. Rooms could have been cleaner but equipment is really good. It's nice that they offer a local breakfast (pancakes, muffins, toast, coffee, tea) - but they need to get rid of the plastic dishes they use for breakfast. In times of ocean pollution and climate warming it's necessary they change their mind set and should use reusable dishes (like cups, plates, knives, spoons...). TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A great budget hotel

Aug 22nd, 2019

We stayed here for two nights at the beginning of a road trip through Banff to Vancouver. We arrived late due to our plane being delayed and I lost my phone on the airport. The staff were really helpful and let us use the phone in our room for free to speak to the airport. The decor is outdated but our room was clean and tidy, kept cool by the air conditioner, and we slept really well because it was so quiet, and because the bed was huge! The parking was free and there were plenty of spaces available. I loved the pancake machine in the breakfast area, and there was a good range of foods to eat. The only thing I would change would be to be more eco-friendly and use real plates, cups and cutlery in the breakfast room instead of disposable ones. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

We like this place

Aug 21st, 2019

It's an older facility, but they have done a good job at making it friendly. Room and washroom very clean and neat. Breakfast room too small and crowded. Skipped it. Friendly staff at front desk. Will come back. Reasonable rates. Quiet room and great location (motel village). TRIPADVISOR.COM USER 

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