Econo Lodge Lee - Great Barrington

980 Pleasant Street | Lee, MA 01238-9326  [SEE MAP]Lee, MA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Run for your life!!!

Oct 11th, 2020

This place was disgusting in all aspects! We were told upon check in that they were completely booked, yet no one other car in the lot! The bathroom looked like they used the mop from the floor on the walls, the toilet was filthy, the floor looked like it had never been vacuumed and the fridge smelled of rotten food!!! When we complained about the rooms filth they offered us a room upstairs! This room was just as bad if not worse, and when we said that the woman took literally took the keys out of my friends hand before we realized what happened and told us to go somewhere else! So now we've already paid for a room that they refused to refund and then refused to give our room keys back!!!! Now we had to find another hotel, (not that we would have stayed there anyway,) but it was already after 4 and they were just awful about the whole situation! Stay anywhere but here!!!!! I've contacted the Better Business Bureau and filed a detailed complaint as well!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Didn’t plow their lot, people couldn’t pull in. Mice, bugs, mold. Unsafe.

Dec 2nd, 2019

Have stayed here many times over past two years, for a week at a time. It has gone downhill. What used to be just rundown has become unsanitary. Last night during snowstorm, they didn’t bother shoveling. There is a steep hill and our car couldn’t make it up the hill. We had to shovel ourselves in, because there was four inches of snow. No previous attempt at clearing it had been made. At least three other cars got stuck (you can see picture). Hotel workers sat on their bums and didn’t offer to help. Not the usual workers, these ones spoke or seemed to comprehend even less English. My husband helped shovel to get people off busy 102 where cars were fish tailing on road. One car left after battling for an hour for a refund because they couldn’t make it up hill. Guy at front desk didn’t want to give them their money back, but said he would after he saw them “try many times to get up hill”. He didn’t help a bit, needless to say. We were using one shovel and the people in cars were using snowshoes to try and move the almost foot of snow at this point. I lodged formal complaint with Choice Privileges, but was offered no compensation. We did more work than the people who work here, because we felt bad for the other people who were stuck in the snow like we had been. Staff completely useless. Completely unprofessional and unsafe. Wasn’t going to leave a bad review but this experience was insane. 50$ a night to have to shovel ourselves in is way overpriced. Spiders everywhere, mouse traps in rooms. Holes in walls and around bathtubs, allowing mold. Tub faucet blasted off and hit my husband in knee. Some lights don’t work. Undergoing “renovation”. “Remodeled” rooms have no rug which is nice, but aside from some paint and *wood* crown molding around bathtub, no other improvements. Depending on the room, your fridge may freeze your food even on the lowest setting. Heating systems need upgrade. One time last year on a very cold day, there was ice on the heater inside our room, despite it having pumped heat all night. They had a terminator in about a month ago. I had my door open as I brought groceries in from the car and was alone with my baby in the room. The terminator walked in without knocking and sprayed chemicals while we were in room. We were not notified anything would be sprayed in our room that day. Had to take my daughter and leave for afternoon to let the chemicals dissipate, as they are unsafe for babies to breathe. Your room shouldn’t be entered by anyone but housekeeping without your notice either, but obviously, not the case here as I watched them let him into room after room, after he rudely barged in on us. You feel very watched in your room if you have window shades opened. It’s uncomfortable. The normal front desk workers are nice but in way over their heads. If you can go somewhere else, do. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

This is a horrid place run dont walk.My Mom deserved better treatment.

Nov 7th, 2019

Called from Pittsfield got a price that was way out of line When I said that was not the advertised price he asked how many? pet? I said yes 3 adults1 dog the best he could do was 130 plus tax it was late I said ok my 85 yr old mom was tired needed a first floor unit ok we were all set got there he gave our room away! Said a premeir partner requested down stairs from his reservation he had to give it to him. He had no idea if I was a premier partner it was not discussed he had my phone no. I drove for 15 min that he knew about as he told me how long it would take to get to him.I am way beyond ticked even when he jacked the price way up he still dissed my family. My mom is blind in one eye has impaired vision in the other and walks with a cane (wth!) we were tired it was late I made the call dont give me a price and dirrections and then sell me out. I will not stay at another econo if this is how they can behave we make the trip twice a year say nothing of the rest of year travel. I expect you to honor your price and word. The Bbb will be notified too. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

This iis not a fixer upper. This is a tear down.

Oct 15th, 2019

The couple who are managing the place are delightful, however this 1940 style motel is appalling. The rooms and bath are tiny and the laundry for the motel is open day and night with stacks of sheets and towels in front of it. The bath tub there is mould around the seams,very unhealthy.Breakfast is in a room roughly 10 x5 with two tables. Breakfast is coffee and a cookie. We stayed one night because there was nothing else available. Don't go there.. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Heavan in lee the best location and friendly chandon

Aug 30th, 2019

Location is the best and view in morning is mesmerising. check in was quick and front desk person welcome was loving. rooms were small but cozy. green area. rates on weekends are very high but worth. coffee makers in room are new but fridge is very old.owner should spend some money to renovate and make it more beautiful. TRIPADVISOR.COM USER 

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