Eden Roc Miami Beach

4525 Collins Avenue | Miami Beach, FL 33140-3226  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]
Credit

Courtesy of Eden Roc Miami Beach

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at the Eden Roc Miami Beach

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Guest Reviews

TripAdvisor Traveler Rating 5

Leah from management saved my trip! Great customer service

Feb 25th, 2020

After a disappointing start to my stay due to room allocation and a few customer service issues, I spoke to Leah who immediately reassured me should would personally take care of the situation. True to her word she went above and beyond to rectify these issues. Due to her amazing customer service skills and attitude in addressing the situation I am happy to give Eden Roch 5* rating and will be staying here again. Thank you Leah! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

The worst "nice" hotel I've ever been to

Feb 24th, 2020

I booked an ocean view suite and when I arrived at the hotel, was told that they had run out of ocean view rooms. When I walked into the room they gave me instead, it had chipped mirrors, peeling paint, electric outlets that didn't work, and a toilet paper dispenser hanging off the wall (see photos). When I spoke to the reception, they said a manager would call me. 24 hours later, no one had called me and when I went down to the desk again, there was no record of my initial conversation. Finally I got moved. But it didn't get better. It took an hour to get served a drink on the beach, the staff is rude and dismissive, the locks are broken on the lobby bathrooms, there is no maid service for the rooms unless specifically requested, there aren't enough chairs around the pools for all the guests. I could go on and on. Truly terrible - would avoid this place TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Helpful Staff

Feb 23rd, 2020

I lost my backpack at a work conference and the manager, Leah, went above and beyond to help me locate it. Someone on the staff had secured it in the lost and found. They really saved me! Thank you, Eden Roc! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Thank you!

Feb 23rd, 2020

Staff was amazing, continuously checking in to see if anything needed although hotel was super busy and booked to capacity. HUGE shoutout to Jessy Jeanty at the front desk- she went above and beyond to ensure our comfort!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not like the old days

Feb 23rd, 2020

Just arrived for a 5 day stay..attending wedding on property....was told we can’t use the upper pool that it is for Nobu guests only...I could’ve stayed in the Nobu tower for a lot less than I am paying in Eden Roc because I wanted a terrace... how can you stay in Miami without a terrace?! I asked the beach attendant to put us in the sun...that lasted 5 minutes and then sun blocked by hotel. Moved again. Got 15 minutes in...had lunch on the beach, a drink at the bar then back to the room..l.wifi doesent connect! Says I’m far away! That’s 3 strikes and I’ve only been here a few hours! 5 nights to go! In a junior beach suite. It’s ok but a little weirdly laid out. TRIPADVISOR.COM USER 

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