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at the Eden Roc Miami Beach
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Isengul was an amazing help!
Nov 22nd, 2020
Isengul at the front desk pretty much saved our Thanksgiving break! She was incredibly helpful and accommodating when our reservations were double booked. We would have been so stressed without her help! Such a sweet and friendly employee that I hope others will get to experience at the Eden Roc! TRIPADVISOR.COM USER
Nov 21st, 2020
Worst stay on a getaway I have ever had. I booked the Legendary Suite. I arrive and they tell me it's not available to damage from a storm weeks ago (but they still let me book it). They give me a JR Suite with no offer of a discount. The JR suite has an ocean view... but NO hot water. Front desk won't answer the phone either. I walk down to tell them. They send someone to tell me they reset the water heater and it should have some in 20 minutes. Guess what... no hot water. I walk back down. They give me a new room and tell me it's exactly the same. I get into it and I'm my view is another building with a partial water view and... NO hot water. Honestly it ruined my Miami getaway! TRIPADVISOR.COM USER
Amazing Service and Quality!!
Nov 16th, 2020
Stayed at this hotel a couple of times and will definitely be back!! Gorgeous rooms and beautiful view!! David at the front desk is just one special person!! We had a issue and he really helped straighten it out with a big smile. He was a pleasure to deal with!! Can’t wait to be back for another amazing vacation! TRIPADVISOR.COM USER
making reservations with Michael
Nov 10th, 2020
We are going back to the Eden Roc and before we even arrive, I want to compliment Michael, who helped me with my reservation. He was kind and accommodating with a change I wanted to make and I can't wait to thank him in person next week when we arrive at the hotel! TRIPADVISOR.COM USER
Birthday weekend get away
Nov 3rd, 2020
If you’re reading these reviews trying to decide if you should stay here, this is your sign, stay here!!!! My boyfriend and I stayed here for a long weekend for our birthdays upon checking in we were upgraded to a top floor ocean view suite. The room was gorgeous, absolutely beautiful! Room was very clean, super comfortable bed and espresso machine with pods. Pool and beach area was stunning, the staff on the beach was very attentive. Malibu farm is a must while staying here, the food and drinks were delicious. We can’t wait to go back! TRIPADVISOR.COM USER
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