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at the Edenia Punta Soberana
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Mar 6th, 2020
Nice hotel. Nice view of the lake. Good smell. Helpful staff. The safe malfunctioned and not fixed though reported. It was a good thing I didn’t put anything inside as I tried it first if it would work. Overall I had a relaxing stay. I forgot the check out was 10 A.M. and had to be called. First time I stayed in a hotel with this check out time. TRIPADVISOR.COM USER
Worst service of all
Feb 24th, 2020
The people that runs the hotel is very rude Don’t come to this hotel They don’t do anything for you, and they talk you in the rudest way at all Cero is my review!!!! So if you want to spend a really nice vacations. Go to somewhere else than here!!! TRIPADVISOR.COM USER
Holiday Inn experience
Feb 15th, 2020
Good location - view over lake. Clean and tidy, comfy big bed and well tiled bathroom. Broken toilet seat, not repaired or replaced in 3 night visit. Bar area soulless and unstaffed - when we were finally provided with a beer and had asked for a sprite which never arrived ( waitress walked off we assumed to fetch it) we took one from our mini bar. Meal ok but very slow - served by the same TRIPADVISOR.COM USER
Peace in hectic Calafate
Feb 2nd, 2020
From the reception by Hugo on arrival to my last minute at this hotel the service, design, appointments and people were of the finest quality. The breakfast is varied and ample while the meals are delicious. Slightly out of the madness of downtown, this elegant hotel offers free parking to the car traveler. Great value and service. TRIPADVISOR.COM USER
Jan 4th, 2020
We had to stay at this hotel because it was booked as part of our tour. When we checked in the hotel seemed nice. It is located by a nice lake and has good views of the city at night. However once we started to explore the hotel we realized it’s shortcomings. The first lunch on the day we arrived was a disaster. We were the only people in the restaurant but had to wait more than an hour for the food. When it finally arrived the food was overcooked with no salt and no taste. The hotel is relatively far from the city center. They do provide shuttle transportation once every hour but most of the time we had to take taxi as the timing was not convenient. The hotel provided WiFi but it just doesn’t work. You have wait 10 minutes to open a simple email making you feel you are in the 90s. We tried to research where to go for dinner but gave up because of the slow speed of the network. They say they have a gym but you have to see it to believe it- it’s so pathetic. We were there for New Year’s Eve. They had a lobby bar but there was no bartender ! Out travel agency had included dinner for New Year’s Eve but the dinner wouldn’t start until 9.30 PM. We were hungry after a long day and on asking if we could order some appetizers the response was that they are busy and nothing was available until the buffet opened at 9.30 PM! The hotel has potential but it’s sad that customer service is not at all a priority in this place. I would give it 1 star but for the fact that the receptionist was trying her best and that the hotel is closer to the glaciers than the ones in the center of the town . TRIPADVISOR.COM USER
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