Eilan Hotel & Spa, Ascend Hotel Collection

18603 La Cantera Ter | San Antonio, TX 78256  [SEE MAP]San Antonio, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

More than 5 Stars is in order!!

Mar 20th, 2020

The Eilan hotel was one of the best experiences I have had in recent memory. The entrance is grand, the valet was attentive and parked my jeep at the very front for convience while I waited for room to be ready. The restaurant/bartender went out his way to find me ice cream with hot fudge. Not on the menu but he made it great! Later, I had one of the best massages by Jacklin. It was incredible! Jacklin knew exactly what to do to put you at ease and had the most incredible smooth strokes for a masseus. My first having lotion with peppermint oil massaged into my scalp- the best! Next day I met Pamela who is first a foremost and great personality and asset to the Eilan, then she took great care of me while performing my manicure and pedice. Pamela is a great listener and I learned she has a great head on her shoulders and has it together better than most. An inspiration! The Hotel is just devine with very unique decor from the beautiful grand staircase, to the warmth of the stone fireplace, ablaze in the main lobby. The wall scounces and artwork also very taste full and strategically placed. The rooms were very clean and well maintained. Love the large credenzas with long surfaces for multi-purposes. The chairs were comfortable and the bed ahhhh the best! Thank you! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Everything was superb...the customer after-service went above and beyond !!

Mar 16th, 2020

Overall, the hotel, room, food, and all of the other amenities are superb. However, his review is more about the honesty of resort employees, and the action and dedication of a single employee, who went above and beyond her normal duties to see that my property was returned. Her name is Jennifer, and she works at the front desk. Jennifer, many thanks to you for all of the many calls, patience, and help! Michael O. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Love the ambiance

Mar 6th, 2020

The Eilan is managed by BlueGreen Timeshare. We had a wonderful room with views of huge spread of colorful buildings. Food was fantastic in the restaurant/bar/outside patio.Two pools and hot tubs Will be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent spa services

Mar 3rd, 2020

Pamela performed my manicure and pedicure and was extremely friendly and professional. It was like talking with an old friend. She did a great job on my nails and explained the quality of the products used. I would definitely recommend her! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best nail appointment ever!

Mar 3rd, 2020

Just had the best nail day with Pamela! Not only do we feel refreshed physically but we also had a great time chatting with Pam! Her down to earth personality and great nail skills made our day. HIGHLY RECCOMEND!!! TRIPADVISOR.COM USER 

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