El Conquistador Resort, A Waldorf Astoria Resort

1000 El Conquistador Avenue | Fajardo 00738-3711  [SEE MAP]Fajardo  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Worst experience EVER!!!

Aug 16th, 2019

Traveled July 2017, before Hurricane Maria, but unable to go back that for a review. Worst experience EVER!!! Whish I could give this place a negative 10! Majority of the staff was rude, the hotel is rundown, and my family's rooms were nasty with roaches crawling around. There was the smell of sewage in one of the rooms every morning. Pools and the pool areas were dirty. The convention area space was not in use, looked abandoned as the lights were completely out in that area of the hotel. It looked pretty spooky. When we complained to management, they gave us a free meal in their high-end steak house. The food was decent, but not great. We were offered an opportunity to return for a few days free, we declined. Left a very horrible impression on my family. This hotel was on its last leg before Hurrican Maria hit. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent

Jul 30th, 2019

Excellent hotel, very senioral, a good walk inside the hotels tells you it is not only rooms for rents, it has different kind of entertainment and offers from gelato, some souvenir store and Starbucks. This concept of hotel are luxurious at a more or less affordable price. Highly recommended TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

awful

Jul 28th, 2019

This place was terrible, bad expensive food, terrible service, dirty room, and unfriendly staff. I don't know what parallel universe the good conquistador others have reviewed exists in but this one was a steaming mound of crap. This is the only hotel I have ever felt compelled to leave after one night TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A colossal property, massive, unique, recommended

Jul 18th, 2019

A colossal property, unlike most other resorts in the Caribbean. Massive and self contained, just about everything you could want is on the property. Away from the hustle of San Juan, a favorite of many travelers. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Solo visit

Jun 9th, 2019

I went to Puerto Rico to visit my family and to have a vacation that I had not had in over 2 years I decided to stay at El Conquistador hotel and I had a wonderful stay even though not the whole thing was open there were very helpful and very caring at the front desk Miss Maria was very nice and very helpful in everything she could be has small little things happened to me but after all it was a real good steak thank you Maria and thank you Waldorf Astoria TRIPADVISOR.COM USER 

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