El Sueño Hotel + Spa

9 Oriente, 12 | Puebla 72500  [SEE MAP]Puebla  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

The most romantic place for couples in love

Sep 7th, 2020

In the room named Toña, we had a great experience, I requested a package for couples with which they decorated the room and it looked incredible, it was a great surprise for my girlfriend, she loved it, the best thing is that they have a Jacuzzi, a wide menu of drinks and food. Everything in the room is always super clean and the attention of the staff is a must from the moment you arrive. I was able to get a tour by one of the people who work there, he very kindly showed me around the place and a couple of rooms, not to mention the spa area and the beautiful view that the hotel has of the beautiful cathedral of Puebla. I am very happy about this visit and would not hesitate to return as the current situation is normalized, thank you very much for everything, and certainly, recommend the great Hotel el Sueño! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great hotel in perfect location with excellent service and gourmet breakfast included

Mar 8th, 2020

We spent 4 nights at El Sueno in Feb 2020 and it was great! It was a quiet peaceful place that was quite close to the action. The staff were very friendly and helpful and the breakfasts were a highlight. You could choose anything you wanted from an extensive menu. The only somewhat negative thing about the place was that the rooms are a little dark but we din't spend a lot of time in our room so it wasn't a huge issue for us. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fabulous boutique hotel in the heart of old Puebla

Nov 9th, 2019

Central location, comfortable rooms and freindly staff made this a great place to stay. Included breakfast in their dining room was very good as well. Enjoy all the sites in old town in this great hotel (and they have a spa if you are so inclined) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing Hotel, Real Puebla (Mexican) Experience

Nov 6th, 2019

Not only was the room great and clean, but the whole building is so fun to stay in because of the 300 year old architecture. The included breakfast is chosen from the menu, which means its not some lame buffet or a small list of available items. You get to choose from a great menu with juices, pastry and the main course. Also, the lengths into which the GM helped us were great. We had an emergency and had to leave a day earlier and they contacted the bank to get us the refund without any excess charges. Thanks!!!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Pool disappointed.

Apr 11th, 2019

We took a trip to Puebla to show my boyfriend my poblana side. I wanted to book a hotel near zocalo. After researching online I found this hotel. I wanted a pool for sure. Arriving at the hotel they welcomed us. Staff was super friendly. The hotel layout is awesome. Super hipster ish. Only thing that disappointed me was the pool. Based on the pictures it looked a lot different than what it actually was. Looked more like a fountain than anything. I still wanted to get in. But both days we stayed the pool was dirty. Not an extreme case. But not maintained. I kept walking by it throughout the day to see if maintenance was done, sadly it wasn’t. I didn’t mention it to the staff because honestly I felt like that something that should’ve been done on its own. The location of the hotel is awesome. Very close to everything, walking distance from zocalo. There’s an awesome beer place across the street for those looking for craft beer. I felt safe the whole time I was there. 4/5 only because the hotel pool was disappointing. Other than that we loved our stay here and would recommend this place to others. The room has all the amenities. Highs ceilings. Spacious. Loved the lighting. TRIPADVISOR.COM USER 

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