Element Las Vegas Summerlin

10555 Discovery Drive | Las Vegas, NV 89135-3039  [SEE MAP]Las Vegas, NV  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Dirty, dirty, dirty

Oct 24th, 2020

Stayed here for only two nights(thankfully). We were given a room away from the highway as requested. That night, as we went to bed, we pulled down the pillows that were leaning against the headboard and found the vinyl headboard was falling apart. They had hidden it behind the pillow! The bathroom also was gross, too. Oh, and breakfast was a granola bar, a banana and an apple juice. We went to Peet’s next door for coffee and breakfast. I took pictures to document. Needless to say, we were given no discount upon checkout and we never received an email to evaluate our stay. We would never stay here again! Gross! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Very disappointed that my reservation was not honored

Sep 5th, 2020

I made a reservation through hotwire and got confirmation that it was accepted, when I got to the hotel the lady said she couldn't find my reservation and when I spoke to a taller gentleman who seemed to be the manager he said the reservations were canceled and my recourse was to call expedia as their system messed up, end of conversation TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Depressing little hotel in a weird area

Aug 3rd, 2020

As modern and hip as the decor was, this hotel is just flat out sad. Dry dog pee on the floor in the lobby for hours. Shower knob fell off multiple times and only one single towel for me to use my entire stay. Homeless people filling their water bottles just steps away from me getting my coffee. Extremely rude morning desk agent. Dog bag supply out for weeks, so mounds of feces accumulated in bulk to accompany me on my lovely commute from the parking lot to the building everyday. Honestly, if this place wasn't so close to where I needed to be for work I would've preferred to sleep in my car -- at least I would've felt like my belongings were safe in there with me. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Missed wakeup call

Aug 3rd, 2020

Called the front desk, and requested the wakeup call. We woke up, on our own, without a wakeup call...As a result I have missed my flight, had to stay an additional day and pay a $120 cancellation fee. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

This hotel doesn't take any actions towards COVID-19

Aug 3rd, 2020

This is the worst hotel I have stayed at during the pandemic. I travel for work every week, and this is the only hotel that doesn't care about the pandemic at all. Here's why. 1. They don't have any hand sanitizers for guests. A long term guest there told me the dispensers have been empty for weeks. 2. Housekeepers don't wear their masks, only put them on when guests see them. This is not a show! I walked by and saw them cleaned a dirty room. They left the duvet blanket in the room. The housekeeper told me they always reuse the duvet in the rooms in between guests. GROSS! 3. They claim they leave the room unoccupied for 24 - 48 hours. The truth is NO! The guest stayed next to my room said he saw a guest checked out from my room the same day. YUCK! 4.. There was a big party going on in the courtyard, with at least 20 people. And there were kids running around and messing around in the gym. And the manager doesn't even do anything about it. 5. They say the gym and the pool are being sanitized every 2 hours. I have only seen them clean the gym once a night. And I feel like a stupid kid, when I talk to the General Manager who wears a Superman mask. Where am I? Universal Studio? TRIPADVISOR.COM USER 

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