The Eliot Hotel

370 Commonwealth Ave. | Boston, MA 02215-2801  [SEE MAP]Boston, MA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Good for the most part.

Jun 7th, 2019

Obviously a very nice hotel but I couldn't quite give it 5 stars. There were some minor things that weren't quite right. There are only 3 full size drawers in the suite in which to store your clothes. There were only about 12 hangers in the closet for hanging clothes. Maid service was a little spotty, one day they left about 6 full size towels which we didn't need but took all the washcloths and didn't replace them. And the bathroom had no exhaust fan - after a shower you had to leave the bathroom to comb your hair in one of the other mirrors. The staff in the lobby and the restaurant were extremely friendly and competent. Overall, I would probably stay there again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

mis-sold

Jun 5th, 2019

This hotel has a Trip Advisor certificate of Excellence Award, and on Booking.com rated 8.9. Therefore i was surprised at the lack of cleanliness, maintenance and tidiness of this hotel. The first thing I encountered was the credit card terminal - covered in dust - my heart sank as i had thought i had booked a good quality hotel.. My suite was dark and dirty with no view. Dirty windows, electrical cables hanging down and ugly, lights didn't work, dusty telephone and skirting. There was a dark brown carpet in the suite so there was no way of telling if this was clean of not - decided not to walk on it without slippers or put anything on it. I did complain - they attempted to put things right but they had lost me by then - and it was only an 'attempt' Some good things were: the wifi, the comfortable bed, good quality towels. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Restful Stay

May 31st, 2019

We have been coming to Boston frequently over the past few months for medical appointments and are always looking for quiet places to stay. We had a lovely, comfortable, quiet suite and the staff took great care of our every need. Will definitely be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

What a find!

May 30th, 2019

Well appointed, spacious rooms, comfortable beds with heavenly pillows! The staff were wonderful, friendly and helpful from front door to reception to housekeeping. We especially loved Kevin who greeted us like family and had a great sense of humour. Breakfast was ver good value for a hotel restaurant and Uni the Japanese restaurant was outstanding! including staff. The location was perfect for seeing the sights, attending baseball and as we found out, perfect for graduation families. Let’s not forget shopping and eating. We cannot recommend highly enough. Thank you! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Charming Old World

May 28th, 2019

Wonderful location. Most wonderful staff, particularly Sundeep and his crew who were all so courtesy and professional. Thanks all the doormen who made us felt warmly welcomed from the minute we arrived. The Eliot was such a charming hotel, though bathrooms were small and could use some update. But the suites were so large and comfy that we forgave the older bathrooms. Despite being in old building, the rooms were very quiet. We had a good night sleep. We would definitely return should we be in Boston again. TRIPADVISOR.COM USER