Embassy Suites Baltimore - Inner Harbor

222 Saint Paul Pl | Baltimore, MD 21202-2120  [SEE MAP]Baltimore, MD  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Better options in the area

Feb 18th, 2020

First off I am a team member who has been working for Hilton for going on 4 years. So when I checked in the front desk agent Darrell told me that he can’t check me in because I’m not 21, which was a slap in the face because I’ve NEVER heard this before. Luckily my parent was with me, but I would hate to image what would happen if my parent wasn’t with me. When I got to the room the TV wasn’t working, there was weird stains on walls, backboards, and bathroom. The bathroom pipes made loud noise about every 20min. I didn’t have a remote for the electronic blinds. The maintenance staff was great and very understanding. The breakfast is better at other embassy locations, this one didn’t have that much of a selection like others. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Highly Recommended!

Feb 17th, 2020

It was nice Stay and Service by the Hilton Baltimore. Highly Recommended. the staff was very friendly. the Breakfast and the Complimentary snack's or the complimentary cocktail hour was very good. I was satisfied with the stay that I took at Hilton Baltimore! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Very disrespectful management

Feb 14th, 2020

This location should not be under the Hilton name. Definitely not an Embassy suites. I reported this from the minute we checked in. It was paid for by my company so it isn’t about money. However the worst situation with Hilton We’ve ever experiences. The manager and night manager were simply rude especially as we were checking out. They went into a little side room and we could hear them talking about us (my wife was close to the door). How unprofessional could they be? And we were constant professionals throughout never blaming any of the staff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Quality of this hotel should be 2 stars at best

Feb 14th, 2020

I normally don't actually leave reviews however i dont want anyone to be fooled into thinking are getting anything even close to what you see in the pictures. hotel quality is the poorest ive ever experienced for a Embassy Suites. the furniture actually had cut marks in the wood that looked like "tagging". The hotel doesnt appear to have had a makeover since the early 2000's or 90's even and the state of the couches was dismal. apeared as though human liquids had stained the couches multiple times. I say couches (plural) because we switched rooms multiple times to try to find something suitable. Thank goodness for Hilton Honors customer service as they assisted in getting us to a suitable location. Again. I only share because it was that bad and i want similar customers to have the facts. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Air Force Recruiting

Feb 12th, 2020

Meryem is the best bar/ restaurant waitress I have ever had. Quick to take/ deliver order and always follows up. Feels like she cares that I am enjoying myself and wants to be sure I am taken care of. She’s the reason I come back each night of my visit. The other waiters/waitress can and need to learn from her! TRIPADVISOR.COM USER 

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