Embassy Suites Chicago - Lombard - Oak Brook

707 E Butterfield Road | Lombard, IL 60148-5614  [SEE MAP]Lombard, IL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Very accommodating staff. Great hotel !

Apr 23rd, 2020

My family and I traveled to Chicago for an extended weekend getaway. It was the beginning of spring break for my kids, so we thought we’d get away for a few nights. The day we arrived happened to be the day that the Coronavirus really started affecting the country. Upon arrival, we were greeted by the manager, who graciously thanked us for staying at the hotel. By my guess, the hotel was not at even 5% booked throughout our stay. The hotel has a beautiful atrium and lobby. The rooms are very large and clean. Beds are comfortable. Nice swimming pool and hot tub, also. The complimentary breakfast and happy hour are good. My only complaint is that they closed the breakfast way earlier than scheduled on our last day, so we did not get breakfast that day. I would definitely recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Worth every penny

Mar 11th, 2020

The overall hotel experience was great. I really enjoyed the evening reception and the breakfast. I had the connecting rooms and The rooms were comfortable. I was able to interact with family without leaving my room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Nice property that fails.

Mar 10th, 2020

Be ready at check-in to initial 8 "no you can't do this here" items, pay $6 a night to self park (in the suburbs?!) and be charged an extra $50/night for incidentals (you already have my credit card number, I'm a Hilton Honors member) and they clearly say they won't be any help if you don't get YOUR deposit money returned in 10 business days. Wha? There are plenty of other hotels just as nice with a better attitude toward their customers. We're out. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Blessings beyond compare!

Mar 10th, 2020

This is by far my favorite! The room was very spacious. The staff is wonderful. Breakfast with omelettes was fantastic. Evening treats were a pleasant surprise to come back to and the bed was so comfortable! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

What a Blessing to stay there! A Beautiful place with Exceptional Staff!!

Mar 5th, 2020

We recently went to Chicago from Florida because we lost a close family member and we stood a couple more days than planned. The staff there went above and beyond in accommodating us without even knowing what we were going through. We were so blessed by that. We did catch one evening reception and Kevin the bartender was such an amazing person to talk to and really went out of his way to display sincere empathy for us. We can’t wait to stay there again (under better circumstances of course). Very clean rooms, hotel, and just an exceptional place overall. We could never Thank everyone there enough!! TRIPADVISOR.COM USER 

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