Embassy Suites Chicago - Lombard - Oak Brook

707 E Butterfield Road | Lombard, IL 60148-5614  [SEE MAP]Lombard, IL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Dirty Room :/

Sep 19th, 2020

The check in was fine. The bathtub was dirty its seem like it hasnt been scrub for days there was hair on it. The is no communication on between staff we asked for a 12 o'clock check out but housekeeping was knocking 30 minutes before 12. Hot breakfast was eggs, potatoes and bacon which is fine since this covid-19. The chef was rude and since to be annoying he didn't even say good morning or hello he doesn't need to have a conversation with every single person but at least good morning or hello. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Hotel Stay

Aug 1st, 2020

If you’re anything like me... you LOVE checking the reviews. I will say I was a bit hesitant at 1st w/ the 3.5 stars ratings, but after staying. We’d give it a 5 star rating w/ COVID-19 the staff a amazing. Gave 100% I brought my own cleaning items, but was missing tub cleaner. Asked for extra cleaning supplies they offered to clean, but it wasn’t necessary. I was capable. The next morning breakfast was GREAT and worth every penny... Hell, I even tipped. They made our stay away from home very comfortable with “ALL” going on with the PANDEMIC. Thanks! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great hotel, great location

Jun 13th, 2020

We loved this hotel, loved their Covid protocol. Had a corner room which was awesome, so big and spacious. Very friendly staff and they did as well as anyone could during the pandemic...thanks! The lobby is just so beautiful, and they offered a small Covid style breakfast.....great location near lots of great shopping, TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very accommodating staff. Great hotel !

Apr 23rd, 2020

My family and I traveled to Chicago for an extended weekend getaway. It was the beginning of spring break for my kids, so we thought we’d get away for a few nights. The day we arrived happened to be the day that the Coronavirus really started affecting the country. Upon arrival, we were greeted by the manager, who graciously thanked us for staying at the hotel. By my guess, the hotel was not at even 5% booked throughout our stay. The hotel has a beautiful atrium and lobby. The rooms are very large and clean. Beds are comfortable. Nice swimming pool and hot tub, also. The complimentary breakfast and happy hour are good. My only complaint is that they closed the breakfast way earlier than scheduled on our last day, so we did not get breakfast that day. I would definitely recommend this hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Worth every penny

Mar 11th, 2020

The overall hotel experience was great. I really enjoyed the evening reception and the breakfast. I had the connecting rooms and The rooms were comfortable. I was able to interact with family without leaving my room. TRIPADVISOR.COM USER 

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