Embassy Suites Colorado Springs

7290 Commerce Center Dr | Colorado Springs, CO 80919-2629  [SEE MAP]Colorado Springs, CO  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

OUTSTANDING during Viral Attack

Jan 22nd, 2021

While most properties I have been to during this Covid attack make nothing but excuses, THIS PLACES BRINGS IT!!! Breakfast, Hot tub, complimentary drinks in the evening, free parking and fabulous employees. Fresh eggs, crisp bacon, hot potatoes, fresh toast, and variety of continental items. Large suite can be very important if you are here with family and friends. Selena, Nick, Sam and all others make you feel right at home. This is our first time here, but definitely won't be our last. The evening view of Pikes Peak as sun is setting from room, pool area and around is beautiful! Admittedly I am a Platinum member with Marriott. But I could not find a property in their chain that offered as much as we received here. Thanks guys. Your new Texas friends! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Customer Service

Nov 25th, 2020

Held a group function at the hotel in October 2020 and needed some Hiton Honors support for awarded points. Was lucky enough to connect with Celina Ria Gutierrez who was able to take care of my needs. She was great. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Not up to par. Don’t stay here.

Nov 12th, 2020

Made a rookie mistake and didn’t check reviews assuming this Embassy Suites would be like others where I’ve stayed. It wasn’t. The pictures are deceiving. The details that make a stay at a Hilton property are missing. The property is old. It smells musty. Paint is missing on the doors. Floor in our room was crooked. Ceiling wasn’t straight either. Balcony doors leaked cold air making the bedroom cold and the front room too warm. Mold in the sink. Uncomfortable and worn couches. Gross spot on the couch. Uncomfortable bed. Tiny bathroom with no counter space. Old hair dryer with peeling plastic. Cold waffles for breakfast. Non working elevator. The best thing about the place was the friendly ladies at the front desk. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Colorado Vacation

Oct 13th, 2020

Ok hotel, but let's start with the cons: 1. Breakfast is minimal. It's a 3 option breakfast bar. Portion sizes are really small. I was hungry by 10 am everyday during our stay. 2. Mattresses are terrible. Over-used, sagging, too soft. 3. I had to ask for everything. No garbage bags, no coffee, no toilet paper, no cups. I realize there's no housekeeping but for an entire week? I made at least 10 trips to the front desk for towels. I went to Walmart for bottled water and shampoo. Our bathroom was in bad shape after a couple of days. 4. I'm a Hilton Honors member. No paper, no acknowledgement. I don't need much, but why join a rewards program? 5. Parking is terrible. The lot was blocked off due to exterior painting, so maybe this won't be an issue for you. Good? Large room for a mobility/accessible room. My mom had no trouble getting her scooter in and out. Location is good, but don't get a room on the highway side of the building. Neither the room size or location have anything to do with management or this brand. Will I stay here again? Maybe after a serious refurbishment. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great hotel - working hard during COVID

Oct 1st, 2020

We always stay at the Embassy Suites here in Colorado Springs. With a cadet at the United States Air Force Academy, the location and room set up is perfect for us. We always choose a room with a view towards the Academy and you can see the gliders soaring and the parachutists from the balcony. Things are modified due to COVID, but they are still serving a hot breakfast (one of the few hotels offering this) as well as their evening reception, different as well but glad it is still happening! The location is outstanding, the service is amazing and the room/beds are very comfortable. Thank you! TRIPADVISOR.COM USER 

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